Residental Lettings Manager

35000.00 - 40000.00 GBP Annual
26 Apr 2019
24 May 2019
Contract Type
Full Time
Job Title: Residential Lettings Manager
Salary: GBP35,000 - GBP40,000 per annum
Location: South East London
Hours: Full Time
Your New Employer:
We are recruiting for an organisation that is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). Our client has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide. This organisation is a leading global provider of integrated facilities and corporate real estate management - they are now looking to add a new Residential Lettings Manager to their team.
Your New Job as a Residential Lettings Manager:
Your main duties will include, but are not limited to (full job description available):
* Delivering effective service levels and acting as the representative towards Lessees, Sub-Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with the committee of any Residents Association and attending their meetings as appropriate.
* Direct supervision (where applicable) of the Concierge Team, and Cleaning Staff including recruitment, training, control of rotas (within statutory working limits), monitoring of ongoing performance (in line with their requirements), authorisation of leave / pay / benefits and disciplinary and grievance - including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
* To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc in conjunction with the residential team (in line with their procedures where appropriate).
* Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.
* Oversight of the customer portal through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.
* To liaise with the Group Fire and Life Safety Manager and the Building Services Manager to ensure that the following procedures are implemented in accordance with the appropriate requirements.
* Tenant Fire Safety Plan
* Maintenance and testing of all fire and life safety equipment
* Compliance of conditions of the Buildings Fire Risk assessment
* Compliance with current legislation and company requirements in respect of current "Health and Safety" Law.
* All statutory compliance and regulations
* The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
* Supervision of the Residential Health and Fitness Facility and the Belvedere Gardens Spa, including appointment and supervision of relevant maintenance contractors, service providers etc.
* Effective cost and control review of expenditure and accounts, including setting of service charges and presenting accounts and monthly budget reviews.
* To manage the residential aspects alongside the estate, retail and commercial management teams, the Braeburn Estates Customer Services Team and the Contractors team to provide a seamless service to residents.
What You'll Need to Succeed as a Residential Lettings Manager:
The key skills required for this role will include, but are not limited to (full job description available):
* A good overall education to 'A' Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).
* IRPM level 1 or 2 and ARLA qualified
* Basic knowledge of building maintenance systems, budget management and Section 20 requirements.
* Previous experience in High End Residential Property Management for a minimum of 2 years (or other relevant experience).
* Service Charge budgeting, monitoring of expenditure and financial reporting for budgets exceeding GBP1 million.
* Minimum of 2 year experience in a management position is essential.
* Experience of relationship management with RMC's, RTM Co. and Resident Associations.
* Experience instructing and managing large contracts of work.
* An understanding of the principle aspects of legislation relating to the management of Residential Property Law; able to understand complex legal documentation e.g. Leases
* Overseeing additional life style management services (if applicable).
* Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative.
* Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.
* Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other employees.
* Excellent knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint)
We are acting as an employment agency for this role. Unfortunately, we cannot respond to every candidate however, we may retain your CV for future vacancies. As this is a full-time opportunity, you will need to be eligible to work in the UK and have all necessary documents to demonstrate this, as well as qualifications appropriate to the role