Assistant Knowledge and Information Officer

1 day left

Clifford Chance
South East England
25 Apr 2019
23 May 2019
Contract Type
Full Time
Clifford Chance is one of the world's leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.

The goal of Information Services (IS) is to ensure all internal clients (fee earning and business services) have access to information resources which meet business needs cost effectively. This is achieved by:

Sourcing and delivering a range of services and systems which facilitate timely access to and retrieval of relevant and current information.
Training clients so they have the expertise to research efficiently using the services and systems provided.
Promoting what is available to raise awareness of information resources.
Continuous development of the service provided by IS in alignment with the firm's business services strategy.

The Assistant Knowledge and Information Officer (AKIO) will be part of the Finance & Capital Markets IS team, which also includes 1 Manager, 3 Senior Knowledge & Information Officers, and 5 Knowledge & Information Officers. This role is an ideal opportunity for a graduate who has the desire and aspiration to move in to the information field and progress.

The role-holder will be responsible for ensuring that the core operational services are provided to internal clients in a professional manner at all times. The scope of the role will include :

Supply, maintain and develop information resources
Handle enquiries
Compiling current awareness
Coordinate deal reviews
Organise trainee training
Assist with and manage projects
Organise meetings
Practice group responsibilities

These illustrate specific responsibilities required to fulfil the scope of Role and are subject to change in response to business needs :

Supply, maintain and develop information resources

Process and distribute information materials to internal clients.
Maintain the hard-copy reference collections of books and journals.
Assist with the maintenance and development of intranet pages.

Handle Enquiries

Handle a range of information enquiries from internal clients to established service levels. May be the primary point of contact but will escalate complex enquiries to the next level.
AKIOs will not be responsible for in-depth legal research, but will need to provide information to enable internal clients to do the legal research.

Compiling current awareness

We produce a number of client newsletters. The AKIO will help to compile these using items written by Information Officers.
Assisting with and writing content for the firm's Finance Alerter product.

Coordinate deal reviews

Deal reviews are a strategic method of identifying the information needs of lawyers in the practice area and are carried out at the end of each deal. The AKIO organises the reviews and assists in following up actions and reporting on them.

Organise trainee training

New trainees join every March and September. The AKIO coordinates and organises the training sessions, which are delivered by the Knowledge & Information Officers, to introduce trainees to the information sources available in the firm.
Assist with obtaining and analysing feedback to aid the development of future training.

Assist with and manage projects

Assist with team projects.
Identify ad-hoc or small projects to develop team services within their particular area, which they may be required to plan and run.

Organise meetings

Arrange meetings with lawyers as required.
Chair and minute weekly team meetings.

Practice Group responsibilities

The Finance & Capital Markets practice area comprises 12 sub groups. The AKIO assists the team in supporting the information needs of these groups, taking on additional, sub-group specific responsibility as required.


Ideally have some experience working in a professional services or corporate office environment.
Have a good working knowledge of MS Office applications, such as Word, Excel, Powerpoint.
Some experience of online research is desirable.


Preferably a Bachelors degree or equivalent - degree in Information Science or related discipline would be advantageous.


Decision Making:

Make decisions within clear guidelines and take initiative when required, understand when to seek advice
Organise and prioritise workload effectively
Review and interpret existing policies and procedures on a regular basis, and make suggestions for improvements

Problem Solving:

Problems are likely to be repetitive and occur frequently, and should be easily resolvable, however, there may be occasions when lateral thinking is required
Take ownership of tasks and ensure they are seen through to completion and beyond.


Build a credible reputation as a trusted advisor on information-related matters, both within the immediate team and amongst internal clients
Liaise with internal clients such as other IS teams and Business Services departments


Demonstrate strong team working qualities
Demonstrate good communication and influencing skills to pro-actively build networks that are beneficial to the IS community and the Firm as a whole

To find out more

Interested? To find out more about what it is like to work at Clifford Chance in London please visit our careers site

Equal Opportunities

It is the Firm's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Firm will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds.

The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

The Firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits.

The firm is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action.

Recruiter: Annabel Corcoran

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