Operations Manager - Property Factor - Glasgow & Edinburgh
- Recruiter
- Anonymous
- Location
- Scotland
- Salary
- 38000.00 - 40000.00 GBP Annual + Benefits
- Posted
- 23 Apr 2019
- Closes
- 21 May 2019
- Sectors
- Business Opportunities
- Contract Type
- Permanent
- Hours
- Full Time
My client is one of the UK's largest Managing Agents specialising in factor property management.
They are currently looking to recruit an Operations Manager is responsible for the operational management of a team of property managers and delivery of a professional and compliant property management service. They operate out of offices in Glasgow and Edinburgh but are keen to develop their presence in other regions.
Roles and Responsibilities:
??Achieving cost effective increases in customer service in your region.
??Develop a highly skilled and motivated team.
??Deal with all staffing issues.
??Demonstrating processes and procedures operate effectively and resources deployed efficiently.
??Ensure compliance in all aspects of the role.
??Look for business development opportunities and maximise fee income in the region.
Professional Skills:
Staff Responsibility:
??Provide positive and proactive management for the team.
??Become a champion for the company and represent the company in a positive manner as a senior manager.
??Provide line management support for the team.
??Ensure regular appraisals and 1-2-1s take place.
??Discuss performance issues and ensure objectives are set for each employee.
??Ensure compliance with employment law and related legislation.
??Monitor the performance of the overall team and ensure any areas of concern are addressed to ensure continuous improvement.
Business Development:
??Through service levels ensure that fee levels are maintained and maximise new business opportunities.
??Actively search for new business opportunities whilst ensuring that service is maintained within the team.
Legislation:
??Possess an awareness of all associated legislation and keep abreast of any changes and how they might have an impact on working procedures.
??Ensure teams are compliant with legislation to protect your clients and the business.
Insurance:
??Be aware of the need for insurance and the insurance process to be able to support the team.
??Liaise with the insurance teams to ensure good relations and better service provision.
Finance:
??Have a good understanding of the accounts required and the accounting processes to be able to support the team.
??Liaise with the accounts teams to ensure good internal relations and better service provision.
Maintenance/Major Works and Service Contracts:
??Ensure the teams are compliant with the legislation and any issues are investigated and dealt with promptly
Health and Safety:
??Ensure H&S standards are being adhered to.
Team Performance:
??Ensure the teams are performing to a high level of customer service.
??Be a positive influence on the teams and ensure the companies' visions and values are promoted.
Client Liaison:
??In partnership with the customer service team proactively seek customer feedback.
??Represent the director effectively at internal and external meetings.
??Undertake regular reviews with clients.
??Ensure availability for statutory meetings (AGMs)
??Ensure customer complaints are dealt with efficiently and via the company complaints procedure.
Service Levels:
??Ensure that all internal and external service levels are being adhered to and any potential problems with these are communicated at the earliest opportunity.
Day to day management:
??Ensure that a high level of service is available from the teams at all times.
??Strive to exceed customer expectations at all times and look for continuous improvement in all aspects of property management.
??Liaise with other departments to ensure service standards are met every time and good internal communication happens.
Client Retention:
??Ensure customer service standards are met at all times to retain clients.
??Identify risk areas where we could lose the client.
??Put an action plan in place to retain the client.
Personal Skills:
Communication:
??Ensure politeness and courtesy at all times to colleagues and clients.
??Be able to communicate verbally in a clear, concise and business like way to the audience.
??Ensure all written communications are presented in a professional manner ensuring grammar, spelling and format are appropriate for the recipient and purpose.
Problem Solving:
??Ensure problems that arise are dealt with and solutions found to ensure delivery to clients.
Decision making:
??Demonstrate ability to make decisions both independently and collaboratively, having first evaluated all options. Support decisions with factual information.
Self Awareness:
??Assess personal performance and attributes, actively seeking support to meet development needs and demonstrate an awareness of personal impact on others.
Management of Conflict
??Be able to identify/anticipate areas of conflict and deal with them appropriately.
Key Performance Indicators:
1. Performance and effectiveness of team
2. Additional business or service improvements implemented.
3. Ensure good communication with both internal and external people.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
They are currently looking to recruit an Operations Manager is responsible for the operational management of a team of property managers and delivery of a professional and compliant property management service. They operate out of offices in Glasgow and Edinburgh but are keen to develop their presence in other regions.
Roles and Responsibilities:
??Achieving cost effective increases in customer service in your region.
??Develop a highly skilled and motivated team.
??Deal with all staffing issues.
??Demonstrating processes and procedures operate effectively and resources deployed efficiently.
??Ensure compliance in all aspects of the role.
??Look for business development opportunities and maximise fee income in the region.
Professional Skills:
Staff Responsibility:
??Provide positive and proactive management for the team.
??Become a champion for the company and represent the company in a positive manner as a senior manager.
??Provide line management support for the team.
??Ensure regular appraisals and 1-2-1s take place.
??Discuss performance issues and ensure objectives are set for each employee.
??Ensure compliance with employment law and related legislation.
??Monitor the performance of the overall team and ensure any areas of concern are addressed to ensure continuous improvement.
Business Development:
??Through service levels ensure that fee levels are maintained and maximise new business opportunities.
??Actively search for new business opportunities whilst ensuring that service is maintained within the team.
Legislation:
??Possess an awareness of all associated legislation and keep abreast of any changes and how they might have an impact on working procedures.
??Ensure teams are compliant with legislation to protect your clients and the business.
Insurance:
??Be aware of the need for insurance and the insurance process to be able to support the team.
??Liaise with the insurance teams to ensure good relations and better service provision.
Finance:
??Have a good understanding of the accounts required and the accounting processes to be able to support the team.
??Liaise with the accounts teams to ensure good internal relations and better service provision.
Maintenance/Major Works and Service Contracts:
??Ensure the teams are compliant with the legislation and any issues are investigated and dealt with promptly
Health and Safety:
??Ensure H&S standards are being adhered to.
Team Performance:
??Ensure the teams are performing to a high level of customer service.
??Be a positive influence on the teams and ensure the companies' visions and values are promoted.
Client Liaison:
??In partnership with the customer service team proactively seek customer feedback.
??Represent the director effectively at internal and external meetings.
??Undertake regular reviews with clients.
??Ensure availability for statutory meetings (AGMs)
??Ensure customer complaints are dealt with efficiently and via the company complaints procedure.
Service Levels:
??Ensure that all internal and external service levels are being adhered to and any potential problems with these are communicated at the earliest opportunity.
Day to day management:
??Ensure that a high level of service is available from the teams at all times.
??Strive to exceed customer expectations at all times and look for continuous improvement in all aspects of property management.
??Liaise with other departments to ensure service standards are met every time and good internal communication happens.
Client Retention:
??Ensure customer service standards are met at all times to retain clients.
??Identify risk areas where we could lose the client.
??Put an action plan in place to retain the client.
Personal Skills:
Communication:
??Ensure politeness and courtesy at all times to colleagues and clients.
??Be able to communicate verbally in a clear, concise and business like way to the audience.
??Ensure all written communications are presented in a professional manner ensuring grammar, spelling and format are appropriate for the recipient and purpose.
Problem Solving:
??Ensure problems that arise are dealt with and solutions found to ensure delivery to clients.
Decision making:
??Demonstrate ability to make decisions both independently and collaboratively, having first evaluated all options. Support decisions with factual information.
Self Awareness:
??Assess personal performance and attributes, actively seeking support to meet development needs and demonstrate an awareness of personal impact on others.
Management of Conflict
??Be able to identify/anticipate areas of conflict and deal with them appropriately.
Key Performance Indicators:
1. Performance and effectiveness of team
2. Additional business or service improvements implemented.
3. Ensure good communication with both internal and external people.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status