Customer Service Specialist

Onward Homes
BB5 0FL, Accrington
Salary Band | Fixed Point Salary (£19,000 - £20,500)
24 Apr 2019
22 May 2019
Ref No | 847
Contract Type
Full Time

Customer Service Specialist


Salary Band | Fixed Point Salary (£19,000 - £20,500)

Permanent | Full time | 35 Hours Per Week 

Region | Lancashire

Location | The Globe Centre, Accrington, BB5 0FL

Job Type | Customer Services 

Closing Date | 30/06/2019 

Ref No | 847


The Client

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

The Role

As part of a continued focus on developing and modernising our customer services and wider operational team, we are looking for a number of experienced Customer Services Specialists, to join our team in Accrington. 

Working as part of a great team, your focus will be on help and advice to new and existing customers.  You will be handling inbound telephone calls, e-mails and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising and appointing repairs, managing their payments or helping customers to apply for a new home. 

We are looking for people who have experience of working in a customer service, contact centre based environment, who can manage multi channel contacts efficiently using a wide range of ICT packages.  You must be able to manage a varied workload whilst achieving priorities and objectives.  Excellent communication and listening skills are essential in order to deliver a high quality service.


How to Apply

Click the apply button and follow the instructions.

You will be directed to Onward’s career page where you will be required to complete an application form.