Customer Accounts Manager

2 days left

Stanley, Durham
£18,500 Contributory pension scheme, 28 days annual leave, no weekend working
26 Apr 2019
24 May 2019
Contract Type
Full Time

Smarterbuys Store is a not-for-profit charity and an ethical alternative to weekly payment stores with the vision to:

“provide an ethical and responsible credit route for low income households to buy the things they need for their homes and support their financial resilience.”

We have an opening for a Customer Accounts Manager to join our team of professionals based in Stanley, County Durham. You will have:

  • excellent customer service skills
  • experience of working in a debt collection environment
  • good understanding of affordability assessments and credit checks
  • experience of working in a performance driven environment
  • good communication and negotiation skills at all levels
  • an understanding of legislation and regulatory frameworks related to Smarterbuys Store eg FCA, Consumer Credit, TCF

You will also be a motivated self-starter and adapt positively to change, having a flexible approach to the requirements of the job.

If you also possess:

  • good understanding of customer vulnerability and how to deal with this
  • strong commitment to equity and diversity
  • good attention to detail
  • maintain accurate records updating customer’s accounts with every contact
  • commercial awareness
  • familiarity with Microsoft Office particularly excel and windows, and willing to learn our in-house financial programme

then this job could be for you!

The benefits of working with Smarterbuys Store:

  • You know you are making a difference to people’s lives
  • Contributory pension scheme
  • 28 days holiday plus statutory Bank Holidays
  • No weekend working
  • Agreed start and finish times

If this job sounds like you, please call (0300 500 0975) or email ( or ) to contact either Vicky or Karl who will send you an information pack that will help you when writing and submitting your CV and cover letter telling us how you meet the criteria.


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