Operations Manager

Operations Manager - Our Client are a leading charity for children and families in the Ipswich, Suffolk. Currently looking for an Operations Manager to join their team, on a full-time permanent basis. Support children, young people and families to manage the challenges they face and improve their life chances.
As Operations Manager, you'll be providing visible leadership and line-management to ensure that all operational delivery is within the framework of the current Strategic Plan. You will need to work within these requirements, leading, managing and developing a defined portfolio of high-quality services, which demonstrably improve the safety, health and resilience of children, young people and their families. Currently looking for an Operations Manager who is an excellent communicator with high level presentation and monitoring skills. You will have experience of managing a geographically dispersed staff team and knowledge of the social issues faced by young people and their families. In return offering a range of attractive benefits and work/life balance.
Operations Manager main tasks will include:

• Providing a high-level of visible leadership, supervision and line-management to a geographically dispersed team of operational managers
• Working collaboratively with relevant colleagues and stakeholders, including service users, to design and develop high-quality, safe and effective services, which have a demonstrably positive impact on the well-being and resilience of service users, and which meet any external quality requirements
• Operationally accountable for safeguarding matters within a defined portfolio of services
• In conjunction with the Operations Director and income generation colleagues, to help secure sustainable funding to enhance the scale and geographical reach of services particularly in areas of greatest need
• Ensuring that service impacts and needs are fully evidenced, through implementation of an agreed, consistently-applied and secure monitoring and evaluation framework
• Responsibility for overseeing and monitoring service budgets comprising diverse funding streams
• Overseeing contract compliance and funder relationships across a defined portfolio of services, supporting operational managers with the contract review and funder reporting processes, as required
• Keeping abreast of, and actively promote, best practice within a specified thematic area
• To be the organisational lead in a specified thematic area, convening advisory groups and leading on the operational input to related bidding processes
• Representing the charity at key professional fora and meetings
• Implementation of the charity's bi-annual service planning and evaluation process across a designated portfolio of services
• To contribute to the ongoing review and development of professional practice policies, procedures and guidance, and ensure these are applied appropriately across a designated portfolio of services
• Ensuring that operational managers and their teams work collaboratively within the organisation's internal and external communications structures, upholding the organisational brand and values

Skills and experience

• Experience of both case management and employee supervision
• Knowledge of social issues and of current legislation, policy and practice related to work with children, young people and their families
• Experience of designing and developing interventions and activities to meet the needs of children, families and young people
• Financial planning, monitoring and control of budgets as well as awareness of grant bidding and tendering processes
• Ability to monitor and analyse service data and evaluate service performance
• Relevant professional or vocational qualification, at degree level or equivalent
• families
• Excellent communication and presentation skills, both written and verbal, with the ability to communicate effectively with a diverse range of people
• Knowledge of leadership and management theory to enable effective service delivery and development.
• Good knowledge of safeguarding theory, policy, guidance and practice
• Good problem -solving skills with the ability to manage complex issues, sometimes under pressure
• Good understanding of equal opportunities and diversity
• Knowledge and understanding of Data Protection, including GDPR
• Competent IT user

This is a full-time permanent role working 35 hours per week. In return, we are offering a competitive salary up to GBP39,569 (depending on experience). Due to the nature of the role will need ability to travel regularly throughout the East of England region
If you have all the relevant skills and experience and would like to join the company, please apply by forwarding an up to date CV as soon as possible. We look forward to hearing from you.
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Additional keywords: Charity, Operations, Strategic, Planner, Manager
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