Customer Support Scientist

Opportunity for a scientist with hands-on GC or GC-MS experience to move into a customer support position. You would be joining a support team that has grown by 50% over the last three years, with further expansion planned in 2019!

The company are global with four international subsidiaries and are currently achieving >20% year on year growth. The culture is friendly, with very low staff turnover rates and the business has gained a reputation for being a stable, considerate employer.

As the customer support scientist, you will deliver outstanding technical support to customers across the globe. You will be mainly office based; however, there may be a requirement to travel up to 20% of the time. Your duties will include: -

• Remotely supporting customers with any technical concerns.
• Developing support documentation.
• Maintaining and refurbishing returned products and demonstration equipment.
• Supporting field-based engineers by ensuring correct part allocation and fault identification before the site visit.
• Analysing fault data, feeding back to engineering and manufacturing to improve existing and future products.
• Providing training on hardware, software and applications.
• Identifying commercial opportunities for additional business with existing customers.

To be successful in your application for the customer support scientist, you will need: -

• A background within a laboratory environment using GC, GC-MS ideally including performing troubleshooting on instruments.
• The desire to work in a customer focussed role and the willingness to travel if required.

In return, the customer support scientist will receive a salary of GBP25,000 - GBP35,000, 24 days holidays plus bank holidays, cash healthcare plan, pension and sickness pay.

If you are a scientist who is interested in becoming a customer support specialist, then please click apply!

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