Asset Quality & Performance Coordinator

Two Rivers Housing
Newent, Gloucestershire
Salary: c£35,000 DOE
15 Apr 2019
13 May 2019
Contract Type
Full Time

Asset Quality &  Performance Coordinator
Newent, Gloucestershire
Salary: c£35,000 DOE
Permanent, 37 per week

This is a great opportunity to work for a progressive housing association committed to creating great homes and supporting communities.

With our strongly held values of customer focus and continuous improvement, we want our customers to be excited by the service we provide and inspired by the homes and communities we improve and create. We are particularly proud to have earned 11th place in the Sunday Times ‘Top 100 Best Not for Profit Organisations to Work For’ and we have held the Investors in People ‘Gold’ accreditation for several years now.
Within this role you will provide analytical support across all the development and asset management teams, to enable the delivery of the asset management strategy.

It’s essential that you have a proven track record of data analysis to drive improvements and ensure the maintenance service delivers high standards of customer service and minimises the impact and disruption to customers and also achieves excellent value for money.

You will have a comprehensive knowledge of property development and current legislation and regulations to identify improvements in internal processes and procedures and ensure best practice and in accordance with quality systems such as: ISO9001 and EFQM.

To be successful in this role you will have strong people management skills and a determination to coach, develop and motivate members of the team. You will support the Assistant Director in relation to performance, financial management, quality assurance and customer service delivery.
A Leadership Management/Change Management qualification would be desirable.