Community Administrator

Community Administrator

Location: Milford

Type: Full-Time - Monday - Friday

Flexible working hours: Hours covering 8:00am - 6:00pm

With flexibility: 8:00 - 4:00, 9:00 - 5:00 or 10.00 - 6:00

(Free Parking - Full training will also be provided)

Salary: £18,000 - £20,000

Reports to: Service Manager

Job Details:

Our client is looking for a Community Administrator that will provide comprehensive administrative support to the CCC ensuring that work is prioritised according to need and the office environment is efficiently managed. Manage referrals into Adult Community Services and along with clinical support ensure onward referral to the appropriate Adult Community Service.

Main duties and responsibilities for the Community Administrator: 

• Plans and manages own work load on a daily basis
• Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services
• Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to nursing staff as required
• Prepares and maintains meeting agenda’s and minutes, letters, interview packs and reports of a confidential nature
• Arrange meetings, venues as requested, invites attendees, prepares and stores signing in sheets
• Supports the administration of multidisciplinary / hand over meetings, including ensuring the availability of appropriate patient records, preparation and distribution of agendas and associated papers, minute taking and recording follow up actions, adhering to patient confidentiality and Information Governance requirements throughout
• Books patient appointments / visits and patient transport booking as required using electronic EMIS system
• Support clinical staff with archiving and filing in line with Information Governance requirements, ensuring that only relevant paper is kept on site
• Assists and supports Service Manager and Clinical Lead in ensuring all administrative functions lead to a community nursing service that serves its patients by providing the best possible care, and is highly respected by patients, carers and professional partners

Person Specification - Community Administrator 

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes 
• Treating others with compassion, empathy and respect and 
• level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing
• Previous experience of working within an office environment
• Good level of competency in word processing and data entry, together with advanced keyboard skills
• Good working knowledge of administrative and secretarial practice