Customer Service Advisor

6 days left

Two Rivers’ Housing
Newent, Gloucestershire
£19,500(rising to £20,000 on successful completion of 6-month probation)
09 Apr 2019
02 May 2019
Contract Type
Full Time

Customer Service Advisor
Newent, Gloucestershire
£19,500(rising to £20,000 on successful completion of 6-month probation)
Fixed Term 3-year post, 37 hours per week

This is a great opportunity to work in a modern, green and award-winning office environment.
Two Rivers’ Housing is a progressive and forward-thinking housing association committed to creating great homes and supporting communities. With our strongly held values of customer focus and continuous improvement, we want our customers to be excited by the service we provide and inspired by the homes and communities we improve and create. We are particularly proud to have earned our place in the Sunday Times ‘Top 100 Best Not for Profit Organisations to Work For’ and we have held the Investors in People ‘Gold’ accreditation for several years now Customer Service Advisors will accept and resolve queries from TRH residents and other stakeholders, relating to all aspects of the many services TRH provides.   
This will include residents reporting repairs and making rent payments and enquiries, as well as a full range of tenancy management, housing and maintenance queries.

This busy role is primarily telephone based but queries will also be dealt with via email, webchat and social media, as well face-to-face covering our reception desk on a rota basis.Every query and request will be recorded through the company’s computerised systems and processed in line with the established policies and procedures.  Excellent IT literacy and data inputting accuracy are essential.  This will ideally include the ability to use Microsoft Word, Excel and Outlook.  You will also be required to carry out related administrative duties.

The ideal candidate will have a real passion for delivering excellent customer service and consistently going that ‘extra mile’ to help people.  You will need to be confident on the phone and calm and professional under pressure always focused on what you can, rather than can’t, do to help people.  Previous experience in the social housing sector is desirable but of more importance is the character and skills you will bring to our extremely friendly and positive thinking team.