Property Assistant

The purpose of the Property Assistant is to assist the; Property Manager, Operations Manager and Accounts Manager, to provide effective management of their property portfolio and team, by providing efficient and accurate administrative support for the day to day running of each appointed development. There is plenty of room to progress within this expanding, forward thinking business as long as you are a hard worker, who is willing to prove yourself over time.
Duties Include:
To assist in the management of developments, use a tailor-made property management system, accessed by; Clients, Residents and Contractors as well as the Property Management Team and Centres of Excellence when dealing with the following:
??Day to day maintenance
??Day to day contracted and cyclical maintenance
??Ensure electronic data, e-mails and client files are updated
??Flat owners/tenants queries
??On-site staff and related staff/contractor issues
??Issue of service charge and ground rent application for payments
??General property management administration
??Production of budgets, including reserve funding for the forthcoming year
??Circulation of information to residents
??Health and Safety audits
??Insurance claims
??Processing of invoices
??Solicitors enquiry packs (LPE1)
??Any other property issues as directed by the OM / AM
??Form part of a roster for holding of the 24/7 Emergency Phone
Additional elements to be covered:
??Attend and minute client meetings including the Directors meeting, usually held in the evenings
??Attend Cross Training Sessions and rotate through all departments of the company as required
??Participate in site visits to ensure all buildings are in good order
Experience and Technical Competency:
??Experience working in a high-end customer service / retail establishment.
??Ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
Key Behavioural Competencies:
??Professionalism: Systematically coordinates time and workload effectively to meet deadlines and other client requirements. Is flexible to changing requirements, responding quickly and positively by showing cooperation and support to colleagues in the pursuit of estate/company goals.
??Planning and Organising: Identifies and rectifies errors and omissions and consults others where required, to ensure the accuracy of work. Searches for appropriate resources to locate critical information and keep track of details where required.
??Quality: Identifies and rectifies errors and omissions and consults others where required, to ensure the accuracy of work. Searches for appropriate resources to locate critical information and keep track of details where required.
??Communication: Aware of personal responsibility in potential conflict situations and projects positive image. Listens actively to the content of what people are saying, checks out others' understanding and responds appropriately. Finds common ground to build support.
??Trust and Responsibility: Is fair and consistent in the treatment of others, respecting their knowledge and experience and listening to their concerns and issues. Displays sensitivity to equality and diversity in written and verbal communications. Values diverse perspectives and recognises differences as learning opportunities - participates in diversity training. Is approachable and open-minded and uses previous experiences constructively.
??Integrity: Ensures daily, weekly and monthly targets are met. Conscientious, thorough, accurate and reliable when carrying out defined tasks and responding to customer demands in a timely manner.
The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.
If you have the relevant skills and experience, then please submit an up to date CV by using the 'apply' button below. For an informal chat, please call TQR (phone number removed) and ask for Rachel. Many thanks for your interest