Training Manager

29 Mar 2019
26 Apr 2019
Contract Type
Full Time
Learning & Development - Training Manager

National Crime Agency

Closing date: 23 Apr 2019

Salary GBP43,288 + London Weighting Allowance GBP3,258

About the job

Job description

Due to the nature of the role it is highly advised that you review the Candidate Information pack attached to this vacancy. See the candidate information pack for more detail.

This role will lead, manage and co-ordinate the design, development and delivery of training to NCA Officers and external partners in cyber, digital investigation or intelligence gathering roles to support the business needs.

Key Responsibilities:

* Support NCA senior management in the delivery of an effective and efficient departmental service and to develop / build internal and external partner relations and work collaboratively.

* Provide specialist advice and knowledge to colleagues and partners to support achievement of organisational objectives and enable compliance with organisational policy.

* Mange projects, resources, programmes, planning activity and campaigns to ensure work is completed within agreed timescales/budgets and quality standards, in line with NCA policy and business requirements.

* Manage the quality service, secure handling and dissemination of data/information and develop policy, reports, procedures and manage data systems across business areas.

* Develop and build internal and external partner relations working collaboratively to foster good relations.

* Manage the design, development , planning and delivery of training products to meet learning requirements (as required).

* Manage/coach and develop staff

* Analyse information for presentation, reports and recommendations to senior management and other partners.

* Manage resource effectively and in line with NCA policy, legislation and the Learning and Development business model. Identify future demands.

All NCA officers must hold SC Enhanced upon entry as a minimum.

You will be required to provide evidence against the following as part of the application process:

Behaviour Criteria

* Communicating and influencing

* Making effective decisions

* Managing a quality service

* Developing self and others

Technical Criteria

* An in depth knowledge of management theory and practice.

* Excellent interpersonal and customer service skills.

* Understanding of legislation affecting NCA activity.

* Proven experience of supervision or first line management.

* Knowledge of Cyber and / or digital investigation or intelligence gathering.

Person specification

Essential Experience All applicants must state their qualification level on this section of the application and confirm a willingness to work towards level 4 or higher if currently qualified at level 3. Please note, availability to work towards a Level 4 or above will be subject to business requirement.


Essential Qualifications

You must hold a QCF Level 4 or above in Learning & Development or equivalent

The minimum acceptable level, for application purposes, of Learning and Development qualification is NVQ Level 3 or QCF L3.

Do you currently hold either a NVQ Level 3, QCF L3, QCF Level 4 or equivalent?

Technical skills

We'll assess you against these technical skills during the selection process:

* National Insurance Number - Required for monitoring purposes only



Civil Service pension schemes may be available for successful candidates.


All officers in the NCA are members of the UK Civil Service. You will be eligible for:

* Civil Service pension scheme

* 26 days annual leave rising to 31 on completion of 5 years continuous service

* Training and development opportunities

* Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).


Roles based in London will also receive an additional London Weighting of GBP3,258

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