Call Centre Sales Manager

Would you like a new challenge in your career? Are you a strong leader? We are delighted to be working with a well-established UK outsourced Contact Centre representing one of the big six largest energy suppliers in the UK. Our client is currently recruiting for a Senior Sales Manager to work within their modern and busy office in central Bristol. The purpose of the role is to deliver dynamic results through the leadership of managing teams and building strong working relationship with clients and stakeholders.

Job responsibilities

• Inspire individuals to achieve outstanding performance through personal leadership style and behaviours. Work towards the Leadership model to improve and enhance skill set to aid performance management skills.
• Work closely with the team, mentoring / educating and coaching, and supporting and sharing training plans with your DTL to assist with this.
• Deliver consistent 1-2-1's and, ensure training and development plans are maintained for all team members.
• Promote a culture of continuous improvement by empowering employees to take responsibility for their jobs and goals.
• Manage a fair and consistent application of performance management and disciplinary measures as necessary, in line with HR.
• Plan staffing levels and work with HR and Contact Corp staff to recruit, interview, select, hire, and employ highly skilled individuals within timely manner.
• Keeping up to date with business development and new product lines, and with any industry changes affecting the business and relaying this knowledge back to the team, through briefings or buzz.
• Manage day-to-day line activities, priorities and make risk/impact assessments within existing processes and procedures towards achieving SLAs.
• Achieve targets to maintain productivity, quality and compliance and service standards and behaviours.
• Use company methodology, and own initiative to ensure attendance and retention targets are achieved.
• Work with the management team to identify operational risks and areas for improvement and deliver positive changes and business efficiencies.
• Drive Targets and Performance in line with in-house volumes and revenue and achieve contract results to deliver the allocated part of the operation within agreed budgets, service levels and business targets.
• Responsible for individual performance and managing own workloads, and complete work within the timeframes provided.

Skills/Knowledge & Experience

• High attention to detail, and analysing information
• Excellent interpersonal skills PC literate, good numerical and literacy skills
• Strong Leadership skills
• Sales Focused
• Self-driven/motivated
• Ability to inspire and motivate others
• A natural negotiator and influencer

Qualifications:

• Minimum 2 years' Experience of management within a contact centre environment
• GCSE and A' levels / Diplomas standard
• Degree (desirable)

Reports to:

• Operational Manager and Senior Operational Management.