Automotive Customer Service Specialist
- Recruiter
- Anonymous
- Location
- Manchester
- Salary
- 20000.00 - 23000.00 GBP Annual + Bonus
- Posted
- 28 Mar 2019
- Closes
- 25 Apr 2019
- Sectors
- Automotive & Driving
- Contract Type
- Permanent
- Hours
- Full Time
My client, an independent HGV / Trailer service and maintenance company are looking to recruit a Customer Service Specialist in the Manchester area.
The Customer Service Specialist will be responsible for service delivery to our top VIP customers.
The key responsibilities are to service the customers & act as a single point of contact for all requests.
The Customer Service Specialist needs to deliver excellent customer service & make the right cost decision to ensure the maintenance budget is adhered to.
Responsibilities:
- The Customer Service Specialist needs to execute on planned margins /Contributed Value.
- Raise Work Orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending Work Orders related to termination of FleetCare.
- Cost control: secondary warranty, warranty id & management, challenge maintenance cost, negotiating with vendors &/or suppliers. Needs to be able to challenge booking of Fleet Protect costs.
- Accurate follow up on rebill process, obtain Purchase Order & apply customer mark ups.
- Ensure Services pricing is in line with the agreed vendor pricing
- Parts management: stock management at the customer site for MSUs (Mobile Service Units)
The successful Customer Service Specialist will have previous experience working within a transport role, truck maintenance or a commercial vehicle dealerships.
The successful Customer Service Specialist can earn a salary of GBP20,000 to GBP23,000 per annum.
The hours for the successful Customer Service Specialist will be Monday to Friday 8am - 6pm.
To make an application for this exciting Customer Service Specialist role with one of the regions leading commercial vehicle maintenance organisations, please make an application via this advert or call Marnie or Mellisa on (phone number removed) (BT Local Charge) for further information
The Customer Service Specialist will be responsible for service delivery to our top VIP customers.
The key responsibilities are to service the customers & act as a single point of contact for all requests.
The Customer Service Specialist needs to deliver excellent customer service & make the right cost decision to ensure the maintenance budget is adhered to.
Responsibilities:
- The Customer Service Specialist needs to execute on planned margins /Contributed Value.
- Raise Work Orders, ensure accurate coding, check maintenance history, validate & authorise additional work, follow up on pending Work Orders related to termination of FleetCare.
- Cost control: secondary warranty, warranty id & management, challenge maintenance cost, negotiating with vendors &/or suppliers. Needs to be able to challenge booking of Fleet Protect costs.
- Accurate follow up on rebill process, obtain Purchase Order & apply customer mark ups.
- Ensure Services pricing is in line with the agreed vendor pricing
- Parts management: stock management at the customer site for MSUs (Mobile Service Units)
The successful Customer Service Specialist will have previous experience working within a transport role, truck maintenance or a commercial vehicle dealerships.
The successful Customer Service Specialist can earn a salary of GBP20,000 to GBP23,000 per annum.
The hours for the successful Customer Service Specialist will be Monday to Friday 8am - 6pm.
To make an application for this exciting Customer Service Specialist role with one of the regions leading commercial vehicle maintenance organisations, please make an application via this advert or call Marnie or Mellisa on (phone number removed) (BT Local Charge) for further information