Review and Service Quality Officer
- Recruiter
- Public Services Ombudsman for Wales
- Location
- Bridgend, Bridgend (Pen-y-bont ar Ogwr)
- Salary
- £45,591 - £49,086
- Posted
- 29 Mar 2019
- Closes
- 29 Apr 2019
- Ref
- 225708937
- Sectors
- Management, Public Sector
- Contract Type
- Permanent
- Hours
- Full Time
The Ombudsman investigates complaints from members of the public about unfair treatment or where they have received a poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints that a member of a local authority in Wales may have breached their council’s statutory code of conduct for members.
The Ombudsman is seeking to appoint the following:
Review and Service Quality Officer (£45,591 - £49,086)
The successful candidate will ensure that challenges to the Ombudsman’s casework decisions are properly and objectively reviewed.
It is essential that they have a good understanding of the Ombudsman’s casework function and act impartially and fairly when independently reviewing casework decisions.
The successful candidate will further develop and manage our quality review process to ensure that the Ombudsman is consistently delivering a high quality service.
Excellent communication and analytical skills are essential for this high profile role.
For further information about these roles and to apply, please visit our website.
Mae’r Ombwdsmon yn ymchwilio i gwynion gan aelodau o’r cyhoedd am driniaeth annheg neu lle maent wedi derbyn gwasanaeth gwael oherwydd methiant o ryw fath ar ran cyrff cyhoeddus datganoledig yng Nghymru. Mae’r Ombwdsmon hefyd yn ymchwilio i gwynion bod aelod o awdurdod lleol yng Nghymru efallai wedi torri cod ymddygiad statudol eu cyngor ar gyfer aelodau.
Mae’r Ombwdsmon yn chwilio i benodi’r canlynol:
Swyddog Adolygu ac Ansawdd Gwasanaeth (£45,591 - £49,086)
Bydd yr ymgeisydd llwyddiannus yn sicrhau bod heriau i benderfyniadau gwaith achos yr Ombwdsmon yn cael eu hadolygu’n gywir ac yn wrthrychol.
Mae’n hanfodol bod ganddynt ddealltwriaeth dda o swyddogaeth gwaith achos yr Ombwdsmon ac yn gweithredu’n ddiduedd ac yn deg wrth adolygu penderfyniadau gwaith achos yn annibynnol.
Bydd yr ymgeisydd llwyddiannus yn datblygu ac yn rheoli ein proses adolygu ansawdd ymhellach er mwyn sicrhau bod yr Ombwdsmon bob amser yn darparu gwasanaeth o ansawdd uchel.
Mae sgiliau cyfathrebu a dadansoddi ardderchog yn hanfodol ar gyfer y swydd proffil uchel hon.
Am fwy o wybodaeth am y swyddi hyn ac i ymgeisio, ewch i’n gwefan https://www.ombwdsmon.cymru/careers/