Investigation Officers

The Ombudsman investigates complaints from members of the public about unfair treatment or where they have received a poor service through some failure on the part of devolved public bodies in Wales.  The Ombudsman also investigates complaints that a member of a local authority in Wales may have breached their council’s statutory code of conduct for members. 

The Ombudsman is seeking to appoint the following:

Investigation Officers (£32,031 - £42,684)

Successful candidates will be able to assess, determine and investigate complaints made to the Ombudsman using their own initiative to research subject areas they are unfamiliar with and use their own powers of analysis, reasoning and deduction to reach appropriate conclusions.  They are also expected to manage their caseload effectively and meet challenging targets without compromising the quality of work.  Previous investigative experience is desirable.

Excellent report writing skills are essential, as is the ability to communicate complicated information in a way which is appropriate to the recipient of that information.  

For one of the posts excellent Welsh language oral and written skills are essential.  The successful candidate for this post will have the opportunity to work from an office in Bangor after an initial period of training has been undertaken at our Pencoed offices. 

For further information about these roles and to apply, please visit our website.

Mae’r Ombwdsmon yn ymchwilio i gwynion gan aelodau o’r cyhoedd am driniaeth annheg neu lle maent wedi derbyn gwasanaeth gwael oherwydd methiant o ryw fath ar ran cyrff cyhoeddus datganoledig yng Nghymru. Mae’r Ombwdsmon hefyd yn ymchwilio i gwynion bod aelod o awdurdod lleol yng Nghymru efallai wedi torri cod ymddygiad statudol eu cyngor ar gyfer aelodau.

Mae’r Ombwdsmon yn chwilio i benodi’r canlynol:

Swyddogion Ymchwilio (£32,031 - £42,684)

Bydd ymgeiswyr llwyddiannus yn gallu asesu, penderfynu ac ymchwilio i gwynion a wneir i’r Ombwdsmon gan ddefnyddio eu liwt eu hunain i ymchwilio i feysydd pwnc sy’n anghyfarwydd iddynt a defnyddio eu pwerau dadansoddi, ymresymu a chasglu i ddod i gasgliadau priodol. Disgwylir iddynt hefyd reoli eu llwyth achosion yn effeithiol a chwrdd â thargedau heriol heb amharu ar ansawdd eu gwaith. Mae profiad ymchwiliol blaenorol yn ddymunol.

Mae sgiliau ysgrifennu adroddiadau ardderchog yn hanfodol, yn ogystal â’r gallu i gyfathrebu gwybodaeth gymhleth mewn ffordd sy’n briodol i dderbynnydd y wybodaeth honno.

Ar gyfer un o’r swyddi, mae sgiliau iaith Gymraeg ysgrifenedig/llafar ardderchog yn hanfodol. Bydd yr ymgeiswyr llwyddiannus ar gyfer y swydd hon yn cael y cyfle i weithio o swyddfa ym Mangor ar ôl ymgymryd â chyfnod cychwynnol o hyfforddiant yn ein swyddfeydd ym Mhencoed.

Am fwy o wybodaeth am y swyddi hyn ac i ymgeisio, ewch i’n gwefan https://www.ombwdsmon.cymru/careers/