Repairs Scheduler - Southwark council
- Recruiter
- Anonymous
- Location
- London
- Salary
- 18.00 - 20.00 GBP Hourly
- Posted
- 26 Mar 2019
- Closes
- 23 Apr 2019
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Purpose of the Job
To plan and schedule repair appointments / programmed works, so as to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated at all times.
To pro-actively manage operative resources to ensure repairs are completed right first time. Dedicated to ensuring that the council's customers receive an excellent standard of service.
Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
2. To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
3. Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
4. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
Person Specification
Knowledge, including educational qualifications
Good knowledge of building maintenance, including basic structural issues.
Good knowledge of different property types as well as different types of construction.
Good understanding of front line customer care services, and a commitment to meeting
and exceeding customer needs.
Significant experience of diagnosing & logging repairs.
Thorough knowledge of IT applications relevant to the post, particularly work scheduling
systems.
NVQ or equivalent
To plan and schedule repair appointments / programmed works, so as to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated at all times.
To pro-actively manage operative resources to ensure repairs are completed right first time. Dedicated to ensuring that the council's customers receive an excellent standard of service.
Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
2. To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
3. Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
4. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
Person Specification
Knowledge, including educational qualifications
Good knowledge of building maintenance, including basic structural issues.
Good knowledge of different property types as well as different types of construction.
Good understanding of front line customer care services, and a commitment to meeting
and exceeding customer needs.
Significant experience of diagnosing & logging repairs.
Thorough knowledge of IT applications relevant to the post, particularly work scheduling
systems.
NVQ or equivalent