Spare Parts Administrator / Customer Service Administrator

Job Title: Spare Parts Administrator

Location: Gainsborough

Salary: £19,000 and £22,000, depending on experience

Job Type: Full Time, Permanent (subject to a satisfactory 3 month probationary period)

The Company is looking for an experienced Administrator who can "hit the ground running" with a preferable background in an engineering based business. This is a busy department therefore the ability to pick things up quickly is essential.

The Role:

This position is to support the spares and service department with an emphasis on spare parts. This will require dealing with sales, returns, credits, complaints and delivery and pricing queries mainly via telephone and email.

Primary Duties:

• Provide quotations for spare parts enquires via telephone and email
• Receive and check customer orders to provide customer confirmations
• Liaise with purchasing to ensure customer expectations are met
• Liaise with stores and despatch to ensure orders are despatched on time
• Check orders prior to advising accounts to invoice orders
• Liaise with the customer service co-ordinator to ensure spare parts are available for engineer's visits
• Dealing with complaints, customer returns and raising credit notes
• Provide export paperwork for international shipments
• Liaising with carriers and freight forwarders regarding shipments

Key Requirements:

You will have a good understanding of technical support and customer response along with a passion for customer service. Customer service and organisation is key to this role along with IT literacy and excellent communication skills

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Services Executive, Customer Service Representative, Administrative Support, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.