Customer Services Administrator / Customer Service Executive

4 days left

Location
Crawley, West Sussex, England
Salary
Up to £23000 per annum
Posted
25 Mar 2019
Closes
22 Apr 2019
Ref
MIES-11
Contact
Bluetown Online
Contract Type
Permanent
Hours
Full Time

Job Title: Customer Services Administrator

Location: Crawley

Salary: Up to £23,000 dependant on experience

Job Type: Full Time, Permanent (39 hours per week)

A top-brand company in the Crawley area is seeking to appoint a motivated individual to join an established team providing high level, professional, proactive Customer Service support by the effective handling of all enquiries from their B2B customers (via telephone & Email) which include order processing, outbound calls and administration for the company sales activities.

The Role:

The successful candidate will be responsible for taking a high volume of calls and this is an exciting opportunity for a talented applicant who is keen to learn and has a flexible approach.

They are looking for the candidate to have strong communication skills, experience within customer services, be a team player and have the ability to remain neutral and positive under customer within a busy customer services environment.

Key Responsibilities:

  • To take customer orders, resolve customer product queries and to ensure exceptional customer communication and service supporting the customer (inbound and outbound calls)
  • Process orders entry into an ERP system
  • Liaise with the internal departments regarding stock, deliveries, dispatch of orders, special requests for urgent orders where required
  • Participate in training sessions to keep product knowledge up to date and relevant
  • Highlight any potential customer complaints or product concerns using a CRM system
  • Identify potential sales opportunities and advise sales team accordingly
  • Other duties commensurate with the post

The Candidate:

Training on product knowledge and company systems will be provided to the successful applicant however you will need the following:

  • Experienced in using MS office
  • Experienced in ERP and CRM
  • Good call handling ability
  • Previous customer service experience
  • Grade C or 4 or above in English and Maths GCSE require
  • Able to embrace change
  • Customer focus
  • Motivated to learn
  • Flexible

Benefits include:

  • Generous pension scheme
  • 26 days holiday plus 8 public holidays
  • Life Assurance
  • Free Parking
  • On local bus route

Employment will be subject to 2 x references and right to work in the UK.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with previous experience or relevant job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Appointment Booker, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant may also be considered for this role.

Apply for Customer Services Administrator / Customer Service Executive

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


Upload from your computer

Or import from cloud storage

Your Supporting Document or cover letter must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.