Senior Neighbourhood Officer

Senior Neighbourhood Officer    
Watford
£34,000 - £38,000 per annum
 

Are you a confident, approachable and passionate housing professional who has experience of bringing about positive change in local communities and is looking to take that next step up in your career?

If so, we at Watford Community Housing have an immediate position available for a Senior Neighbourhood Officer to join us.

About The Role
As Senior Neighbourhood Officer the purpose of your role will be to ensure the delivery of a high standard of customer service. Working closely with colleagues within other Customer Services Directorate teams, you will be responsible for ensuring that tenancy/housing management services are delivered effectively and in a way that is responsive to customer needs. Acting as the line manager for a team of Neighbourhood Managers, you will carry out estate and health & safety inspections regularly, raising any minor jobs or contractual issues to the Senior Estates and Contracts Officer.

About Us
At Watford Community Housing, we deliver better homes and friendlier communities together. Across South-West Hertfordshire, we own over 5,000 homes and, by working closely with residents and the local area, we provide high-quality services which improve your everyday life.

About You
The ideal candidate for this role will have worked within a similar customer focused role within a social housing environment so will have an established track record of delivering results and continuous improvement in service delivery. You will have experience of coaching and leading colleagues and will be confident in engaging with a diverse audience using a range of communication tools. You will be comfortable in handling conflict and will be able to hold difficult conversations professionally, working collaboratively with the team to deliver results. Educated to level 4 or 5 in a relevant subject, you will have a comprehensive knowledge of legal and regulatory requirements and will ideally hold a relevant professional membership.

In return for this, we offer a range of benefits including 28 days annual leave, closure days at Christmas and bank holidays as well as an employer pension contribution of up to 11%, development opportunities and employee rewards such as shopping vouchers, duvet days and free massages.

Due to the nature of this role it is essential that you have a valid UK driving licence and access to your own vehicle with business insurance.

Make sure you don’t miss this great opportunity to join our close-knit team as Senior Neighbourhood Officer by clicking apply now!

This job description is not intended to be a full list of every task or area of work; its aim is to give a broad representation of the role.