Technical Services Manager

Job Title: Technical Services Manager
Department: Facilities Management
Reports To: Associate Director

Location: North - Based Leeds, Manchester or Newcastle

Our client is one of the UK's leading Property Management Companies with a nationwide portfolio of prestigious assets. The are seeking a Senior Building Services Consultant to fulfil the function of "Technical Services Manager" in the North of England. This is a self managed consultancy role offering their entire portfolio of tenants / clients an in house Building Services Consultancy covering all aspects of Facilities Management - from new projects and refurbs to existing asset management studies and condition monitoring functions.

Role Purpose:
• To deliver, on a multi-site, multi-client basis, the agreed service, strategy and business plan within the internal delivery and client teams nationally to prepare monitor and execute the agreed forecasts on time and within the agreed parameters.
• To support the business, review & manage engineering risk and deliver on business development nationally.

Context:
• Complete engineering site surveys & audit reports.
• Complete life cycle reports to an agreed format.
• Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.
• Provide technical support & advice to the FM team nationally.
• Review new industry regulations and CIBSE/HVCA guidelines and contract utilities
• Review and manage engineering business risk.
• Deliver and market M&E offering.

Dimensions:
• To be the responsible person for the management of all engineering matters.

Responsibilities:
• Control and manage staff as applicable.
• Manage relationships internal/external.
• Deliver value for money services.
• Establish and maintain external contacts with statutory authorities and other groups and associations applicable and beneficial to the services provided.
• Manage service providers and monitor performance against contracted SLAs and KPIs.
• Co-ordinate the production of performance reports carries out analysis of the results and takes appropriate action to ensure continuous improvement is achieved.
• Provide team update/training in relation to building services.
• Complete engineering site surveys & audit reports.
• Complete life cycle reports to an agreed format.
• Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.
• Establish 'value for money' strategies for delivering the technical management service.
• Provide technical support & advice to the FM team Nationally
• Review CIBSE/HVCA guidelines and contractor T&Cs
• Review and manage engineering business risk.
• Deliver and market M&E offering.

Key Performance Indicators:
• Achievement of contracted SLAs and KPIs.
• Understand service recovery process.
• All Health and Safety matters effectively managed.
• Client satisfaction.
• Tenant satisfaction.
• Meet personal annual objectives agreed with Line Manager.

Qualifications:
• Appropriate engineering degree qualification (preferred).
• Current UK Driving License.
• CIBSE

Skills & Knowledge:
• Self-Motivated
• Excellent Time Management Skills.
• Commercial awareness from experience and/or qualification.
• Experience of new build development through to management (construction site experience an advantage).
• Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).
• Good Written Communication Skills & attention to detail.
• Cost control, variance and forecasting reporting.
• Basic IT skills inc. Word, Excel to intermediate level.
• Proven people management skills and team building.
• Knowledge of Output Specifications.
• Management of Performance based contracts.
• Defects / warranty management.
• CIBSE & HVCA guidelines

If you feel that you have the right level of expertise and you would like to work for one of the UK's leading Property Management Consultancies, we would love to hear from you.