Sales Support Assistant

Sales Support Assistant
Welwyn Garden City
Salary: GBP25,000 - GBP26,000

Summary

*Handling requests from clients, ie providing pricing, follow-up sales sales leads and quotations.
*Support of sales team
*Providing customer service.

Experience Required

*Strong sales skills and experience (Sales and export experience to companies outside of EU an advantage)
*Experience of tender completion/processing an advantage
*Strong IT skills with experience of ERP (CRM)
*Experience in a customer sales focussed role.
*Interest in Science would also be an advantage
*Friendly and warm personality
*Strong team spirit and professional attitude
*Work on own initiative and well in a team
*Excellent organisational and administration skills
*Fluent English: written and oral
*Ability to communicate with people at all levels both internally and externally

Responsibilities

*Handling requests from clients, ie providing pricing.
*Explaining product brochures and technical information to customers, and providing technical advice where appropriate.
*Progressing all sales leads to secure the business, or when necessary to investigate why the business was not successful
*Filtering incoming enquiries (these can be telephone, e-mail, website, fax, letter, advert, other) and direct these to the relevant sales engineer.
*Providing support to field sales engineers and internal engineer (send quotes, technical information, call customers, etc.), when they are out of the office.
*Providing customer service to clients by dealing with their requests.
*Sending appropriate literature to satisfy customer requests.
*Helping to resolve any customer logistical problems, such as late delivery, lost goods, etc.
*Keeping all customer files and the company CRM system up to date.

An excellent opportunity for a sales support assistant to join a highly reputable global scientific company.