Customer Services Assistant - Brentwood Library
- Recruiter
- Anonymous
- Location
- Brentwood
- Salary
- Competitive
- Posted
- 19 Mar 2019
- Closes
- 03 Apr 2019
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Please note this is a part time position. Salary of GBP17,500 (full time equivalent) will be pro-rata to GBP14,189 (30 hours per week).
This is a fixed-term contract for a duration of 6 months.
Hours of work;
2 week shift pattern, including two Saturdays to be worked per month.
Flexibility to commence work at 8.30am and finish at 6.00pm as required.
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options.
The Role
To provide a high quality, individual service to library customers.
Job Purpose
To welcome all library customers and identify their individual needs, actively seeking to meet those needs to provide a quality service and to enable customers to make full use of the facilities available. To interact with customers throughout their visit as appropriate.
Key Accountabilities
• To provide assistance, support and instruction to customers using information communications technology (ICT) equipment and software.
• To answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion.
• To oversee, and provide customers with guidance in, the use of self-service equipment.
• To comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
• Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
• To assist with promotional activities (both inside and outside the library), marketing and display work, and to contribute to the achievement of agreed targets for income generation.
• To assist in the compilation of statistical returns, and any other general administrative duties.
• To act as key holder, lock and unlock, as necessary.
• To contribute to the local delivery of the Service Plan.
• To be responsible for self-development, and to participate in training and development.
• To carry out other such duties as may be required.
• Ability to work flexible hours, including some evenings and 2 Saturdays per month.
• Ability to undertake the physical aspects of the job, including shelving and counter work.
• European Computer Driving Licence or NVQ Level 2 in IT, or demonstrable ICT skills and a willingness to undertake a European Computer Driving Licence and achieve full ECDL accreditation.
• GCSEs - or equivalent in a range of subjects: Maths and English at grades A-C.
• Relevant NVQ or equivalent qualification, or demonstrably equivalent ability.
• Working with the public in a people-oriented service.
• An understanding of the need to deliver a service that has our customers as the focus of activities.
• Awareness of what Essex Libraries currently delivers to users.
Qualification certificates should be brought to interview.
Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us
This is a fixed-term contract for a duration of 6 months.
Hours of work;
2 week shift pattern, including two Saturdays to be worked per month.
Flexibility to commence work at 8.30am and finish at 6.00pm as required.
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda - one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We're immensely proud of our flexible working options.
The Role
To provide a high quality, individual service to library customers.
Job Purpose
To welcome all library customers and identify their individual needs, actively seeking to meet those needs to provide a quality service and to enable customers to make full use of the facilities available. To interact with customers throughout their visit as appropriate.
Key Accountabilities
• To provide assistance, support and instruction to customers using information communications technology (ICT) equipment and software.
• To answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion.
• To oversee, and provide customers with guidance in, the use of self-service equipment.
• To comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
• Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
• To assist with promotional activities (both inside and outside the library), marketing and display work, and to contribute to the achievement of agreed targets for income generation.
• To assist in the compilation of statistical returns, and any other general administrative duties.
• To act as key holder, lock and unlock, as necessary.
• To contribute to the local delivery of the Service Plan.
• To be responsible for self-development, and to participate in training and development.
• To carry out other such duties as may be required.
• Ability to work flexible hours, including some evenings and 2 Saturdays per month.
• Ability to undertake the physical aspects of the job, including shelving and counter work.
• European Computer Driving Licence or NVQ Level 2 in IT, or demonstrable ICT skills and a willingness to undertake a European Computer Driving Licence and achieve full ECDL accreditation.
• GCSEs - or equivalent in a range of subjects: Maths and English at grades A-C.
• Relevant NVQ or equivalent qualification, or demonstrably equivalent ability.
• Working with the public in a people-oriented service.
• An understanding of the need to deliver a service that has our customers as the focus of activities.
• Awareness of what Essex Libraries currently delivers to users.
Qualification certificates should be brought to interview.
Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us