Account Manager

Account Manager
Manchester
Fixed Term Contract
GBP20,000 per annum plus performance related bonus

• Are you passionate about putting customers at the heart of everything you do?
• Do you thrive on working in a fast-paced environment?

If you answered yes, this could be the perfect opportunity for you.
We're the UK's largest recruiter and workforce provider, proudly partnering with some of the country's best-loved brands for over 30 years, and we are currently recruiting for an Account Manager to join our onsite team in Manchester.
We resource, recruit and mobilise large-scale workforces to meet the ever-changing needs of our clients. Working in a fast-growing company, you will be a core contact for our client and worker requirements, so a passionate, driven and flexible attitude is vital.
We are looking for a customer-centric individual who is willing to focus and commit for their customers. You will ideally have a background in customer service with strong administration and problem-solving skills.
Why work for Staffline?
At Staffline we believe in rewarding our people, so not only will you receive a competitive salary and comprehensive training, you'll also be entitled to a range of benefits.

• Annual leave starting at 24 days
• Offsite team building and social events throughout the year
• Excellent career progression opportunities within the Staffline Group
• EE Discount Scheme on Phones
• Life Insurance and Pension Scheme
• Perkbox rewards - including discounts on high street shopping

The Account Manager Role
You will be supporting the onsite team to fulfil client demands from recruitment and selection to worker management. Your duties will include but are not limited to:

• Providing a positive customer experience, dealing with any worker queries quickly and efficiently.
• Fulfilling daily volume requirements in line with client deadlines; including the recruitment and selection of workers.
• Induction training with contractors followed by refresher training as required.
• Preparing documentation required for client review meetings.
• Inputting and checking data for weekly payroll ensuring accuracy and sending off to our Shared Service team.
• Providing out of hours on-call support as required.
• Handle compliance requirements and keep secure records for audit purposes.

Who are we looking for?

• You will be a customer-centric individual, who puts the customer at the heart of everything you do.
• You will have a growth mindset, always on the lookout for new ways of working while you fulfil the needs of both your client and customers.
• You can build and maintain effective relationships with both clients and customers
• Strong administration and organisational skills
• You will have excellent customer service skills and strong interpersonal skills
• Ability to prioritise and react quickly to new situations

Staffline are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.