Customer Voice Manager (Innovation) / Service Development Manager / Service Improvement Manager

Customer Voice Manager (Innovation) / Service Development Manager / Service Improvement Manager   
Salary £28,889 - £35,217
Old Trafford, Manchester
Permanent / Full time 35 hours per week (Mon – Fri 9am-5pm + some evening and weekend work)

We are a leading housing provider in Greater Manchester with a dynamic culture and dedicated colleagues.

We are on a mission to take our customer involvement arrangements to a whole new level, ensuring we are listening to and acting on the voice of our customers.

We also have ambitions to set up an academy, providing training and coaching to empower our customers.

Are you looking to make your mark and to innovate? If yes, then this is a fantastic opportunity to lead on growing our customer involvement arrangements to ensure that every customer’s voice counts.

• We are looking to recruit a manager who can demonstrate:
• Skills and experience in analysis, research and innovation
• First class listening and communication skills
• Energy, commitment, creativity and a high level of motivation     

This is a super exciting time to join ivh, so if you really want to make a difference, we would like to hear from you.