Housing/Lettings Officer
Housing / Lettings Officer
(know internally as Senior Housing Management & Lettings Officer)
Bristol
9 month FTC | 37.5 hrs pw
£24,657 - £28,221 P.A. (pro-rata)
Closing date: 10.00am, Monday 1 April
Interview and assessments on: Tuesday 9 April
Do you have an interest in supporting low-income families to overcome challenges in accessing housing and maintaining tenancies?
Do you have a background in customer service, housing management or lettings and have a desire to use your skills and experience to make a real difference to people’s lives?
If so, join us and share your expertise in a highly rewarding environment.
We are looking for a confident and proactive individual to join our Real Lettings team in Bristol as a Senior Housing Management & Lettings Officer, on a 9 month fixed-term contract.
Real Lettings is a social lettings agency that works with local authorities to provide tenancies for vulnerably housed people. Our aim is to ensure that our tenants don’t fall back into a cycle of homelessness - we have helped hundreds of tenants to access quality, affordable, privately rented accommodation. For further information about the service please view the service info document at the top of the advert.
Role Overview
In this role you will provide effective tenant support and housing management for 100 properties we manage across Bristol and the surrounding areas. On a daily basis you will offer advice and guidance to the team on tenancy matters, and you will ensure high quality advice and support for tenants to fulfil our social impact objectives.
We are looking for someone with some experience of working in a housing/lettings environment and/or working with vulnerable clients in a housing support environment. You should also possess exceptional excellent customer service skills and be able to manage complex & difficult situations in relation to people.
You will also need to possess a full UK drivers licence and have access to a vehicle for this role (you will receive a mileage allowance for expenses incurred).
Additional Information
In return we offer a range of benefits including highly competitive pay, a pension scheme, staff discount schemes and initiatives to help you maintain a healthy work/life balance. Your career development is of paramount importance to us and we will provide you with a wide range of learning and development opportunities to support your growth. You will receive a comprehensive induction to connect you with St Mungo’s and your role, and will have access to high quality in-house training covering all aspects of working with our clients along with other core skills. We also offer an internal mentoring scheme, career development workshops and a wide range of additional ‘bite-sized’ and easy access learning opportunities.
How to Apply
Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.
Click the apply button and follow the instructions.
You will be directed to St Mungo’s career page where you will be required to complete an application form.
NO CVs – NO AGENCIES
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at this level.
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 100 of Stonewall’s Workplace Equality Index 2018, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.