ADVISORS – Help to Claim Service
- Location
- Stoke-on-Trent, Staffordshire
- Salary
- £18,070 p.a. full time pro rata for part time
- Posted
- 19 Mar 2019
- Closes
- 01 Apr 2019
- Contract Type
- Permanent
Citizens Advice Staffordshire North & Stoke on Trent
ADVISORS – Help to Claim Service
Citizens Advice Staffordshire North and Stoke on Trent is looking for Advisors to deliver the Help to Claim Service that we are being funded to deliver.
Help to Claim posts will last initially until 31/3/20 with continuation subject to the national service being extended beyond that date.
You will be responsible for ensuring the delivery of a high quality generalist advice wthin the local office, face to face and by phone and webchat, as well as by direct delivery within the community, especially at local Job Centres and other outreach venues.
Salary: £18,070 p.a. full time pro rata for part time
Hours: variable
Location: Flexible across North Staffs including frequent attendance at external venues
You will have:
- The ability to work within aims, principles and policies of the Citizens Advice service
- Experience and a working knowledge of the main generalist advice areas but with particular reference to benefit advice and Universal Credit
- Good communication skills
- High level of IT literacy including the general use of the internet and to deliver webchat
- The ability to prioritise and plan work to meet deadlines under pressure
- The ability to travel within our main area of operation (North Staffordshire)
Closing date for completed applications: 1 April 2019
Interview date: 9 April 2019
To Apply:
Application packs available from linda.proud@snscab.org.uk or on our website www.snscab.org.uk.
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER