Customer Service Centre Advisor
- Recruiter
- Northwards Housing
- Location
- M9 8GQ, Manchester
- Salary
- Salary – Grade 4 (£19,554 - £21,166)
- Posted
- 18 Mar 2019
- Closes
- 28 Mar 2019
- Sectors
- Customer Service & Call Centre, Customer Service Advisor, Team Leader, Health, Nursing & Social Care, Housing
- Contract Type
- Contract
- Hours
- Full Time
Customer Service Centre Advisor
Fixed Term Contract ending 31st August 2019
Salary – Grade 4 (£19,554 - £21,166)
Full time – 35 hours Monday to Friday
Closing date for applications is: Thursday 28th March 2019 at 12.00 midday
Interview to be held: w/c/ 1st April 2019
Overview
Northwards Housing manages 13,500 council homes in North Manchester.
Our Vision is that “We will make a difference in north Manchester by helping to make it a place where people choose to live, learn and work. Affordable energy-efficient homes and strong community pride will make our neighbourhoods thrive”.
These are our Values that sit at the heart of every action we take and every decision we make.
- Putting people first
- Supporting communities to be successful
- Spending money wisely
The Role
We have an exciting opportunity for Customer Service Advisor to work within our busy Customer Service Centre; this is on a fixed term basis until 31st August 2019.
We are looking for someone to provide an exceptional customer experience over the telephone and through our digital channels. This is a role which offers a great deal of variety on a daily basis, assisting our residents and customers with a broad range of enquiries.
The ideal person would be enthusiastic, hardworking, goal focused individual with excellent customer care and communication skills.
We are looking for a strong team player who also has a real sense of fun. Optimistic, with a can do and solutions orientated attitude. This is a rewarding but demanding role, but a role that enables you to really make a difference.
Ideally you will have some experience of customer service (face to face or telephone based) - this doesn’t necessarily have to be in a contact centre / call centre.
How to Apply
If you would like to be considered for this challenging opportunity and believe that you have the skills required for this role:
Please visit our website by clicking on the apply button and following the instructions.
You will be directed to Northwards Housing’s career page where you will be required to complete an application form.
NO CVs – NO AGENCIES
Northwards Housing is an equal opportunities employer