Caretaker
- Recruiter
- Anonymous
- Location
- Leicester
- Salary
- 15000.00 - 17200.00 GBP Annual + Great benefits package
- Posted
- 09 Mar 2019
- Closes
- 28 Mar 2019
- Sectors
- Facilities Management
- Contract Type
- Permanent
- Hours
- Part Time
Here at MTVH we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.
The role
You will deliver a high quality caretaker services to a designated estates to ensure, we maximise customer satisfaction to a range of customers including tenants, in achieving agreed performance targets and in protecting Metropolitans assets.
This role is working 30hrs per week.
What you will be doing
Estate Services
-To work with maintenance, customer service and housing teams to identify and progress communal repairs including all entry-phone systems, keeping residents informed as appropriate.
-Assist in the introduction of new tenants to their homes, conducting viewings, sign ups and new tenant visits where required
-Assist in the delivery of effective local housing service to Metropolitan customers
-Provide information and advice to customers on housing matters, ensure that appropriate information is available to customers in line with Metropolitan standards
-Follow approved processes and use IT systems that meet required way of working
-Respond to customers feedback appropriately and respond when necessary
-Respond promptly and appropriately to customer enquiries in line with Metropolitan standards
-To monitor the lighting on external walkways, staircases, landings and report any defects to Metropolitan customer service team
-Ensure that domestic and bulk refuse is compacted regularly and taken away on a weekly basis in conjunction with Contractor. Be advocate for recycling of all waste on the designated estate, ensuring recycling and refuse bins are emptied regularly by the local authority
-Identify and remedy any Health and Safety issue until resolution and escalate where required
-Work collaboratively with colleagues in other teams to improve service effectiveness
-Work cross-functionally to achieve targets and standards by joint working with other service areas
-Support the management of the notice boards ensuring all information is up to date
-To take a proactive approach in improving the estate by working with the Housing Service Officer on Estate Improvements bids
-To patrol and report any vehicles that are abandoned in line with our policies, without a valid permit or tax disc or are deemed unroadworthy.
-To hold keys for communal areas and to provide access to contractors on the Estate
-To support the Housing Team by ensuring appropriate stock levels are replenished in a timely manner
-To order white goods through Oracle, ensuring the correct payment methods are followed and allocated to the correct budget
Skills and experience you need
-Well developed communication and customer service skill. Experience of delivering a positive first to all customers
-Good planning, organizing, prioritisation and administration skills
-Strong report writing skills. A good standard of written business English
-Must be proactive and self motivated and be able to use own initiative to manage the estate to a high standard
-Ability to identify and assess the priority of Health and Safety risk around the estate and escalate where required
-Must be computer literate with basic knowledge of Word and Excel and wiliness to learn internal systems
About you
-You are confident in your ability to deliver a high quality effective service
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach
About us
Metropolitan Thames Valley Housing is one of the UKs leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post
The role
You will deliver a high quality caretaker services to a designated estates to ensure, we maximise customer satisfaction to a range of customers including tenants, in achieving agreed performance targets and in protecting Metropolitans assets.
This role is working 30hrs per week.
What you will be doing
Estate Services
-To work with maintenance, customer service and housing teams to identify and progress communal repairs including all entry-phone systems, keeping residents informed as appropriate.
-Assist in the introduction of new tenants to their homes, conducting viewings, sign ups and new tenant visits where required
-Assist in the delivery of effective local housing service to Metropolitan customers
-Provide information and advice to customers on housing matters, ensure that appropriate information is available to customers in line with Metropolitan standards
-Follow approved processes and use IT systems that meet required way of working
-Respond to customers feedback appropriately and respond when necessary
-Respond promptly and appropriately to customer enquiries in line with Metropolitan standards
-To monitor the lighting on external walkways, staircases, landings and report any defects to Metropolitan customer service team
-Ensure that domestic and bulk refuse is compacted regularly and taken away on a weekly basis in conjunction with Contractor. Be advocate for recycling of all waste on the designated estate, ensuring recycling and refuse bins are emptied regularly by the local authority
-Identify and remedy any Health and Safety issue until resolution and escalate where required
-Work collaboratively with colleagues in other teams to improve service effectiveness
-Work cross-functionally to achieve targets and standards by joint working with other service areas
-Support the management of the notice boards ensuring all information is up to date
-To take a proactive approach in improving the estate by working with the Housing Service Officer on Estate Improvements bids
-To patrol and report any vehicles that are abandoned in line with our policies, without a valid permit or tax disc or are deemed unroadworthy.
-To hold keys for communal areas and to provide access to contractors on the Estate
-To support the Housing Team by ensuring appropriate stock levels are replenished in a timely manner
-To order white goods through Oracle, ensuring the correct payment methods are followed and allocated to the correct budget
Skills and experience you need
-Well developed communication and customer service skill. Experience of delivering a positive first to all customers
-Good planning, organizing, prioritisation and administration skills
-Strong report writing skills. A good standard of written business English
-Must be proactive and self motivated and be able to use own initiative to manage the estate to a high standard
-Ability to identify and assess the priority of Health and Safety risk around the estate and escalate where required
-Must be computer literate with basic knowledge of Word and Excel and wiliness to learn internal systems
About you
-You are confident in your ability to deliver a high quality effective service
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach
About us
Metropolitan Thames Valley Housing is one of the UKs leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!
Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."
To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role and how you meet the key criteria for the post