Payroll Support Analyst

We are recruiting for a Bristol based firm who are looking for a Payroll Support Analyst. Purpose of the role is to provide an efficient and consistently high quality application support service to their contracted customers who use their payroll technology.

Key Responsibilities

• To work within the Application Services team to provide advice, guidance and incident resolution to customers in a professional, customer-centric manner.
• Incident resolution through product knowledge, analysis of HR and Payroll transactional processes.
• Responsible for providing remote support to some of the customers.
• To ensure that the customer is fully updated with progression and resolution detail.
• Identify trends, look for root cause and propose functional software solutions.
• Ensure client incidents are resolved and system fixes are addressed within Service Level Targets (SLTs).
• Build rapport and strong channels of communication with both internal and external customers and colleagues to ensure a positive experience of Application Services.
• Listen actively to customers using knowledge and experience to establish relevant details of customer queries.
• Identify and manage implications of new software releases and brief functional lead and team on content.

Skills and experience

Essential

• Experience of working in an HR and/or Payroll environment using computer applications
• Understanding how any HR/Payroll software transacts and assists a business
• Have excellent communication skills, telephone manner and problem solving skills.
• Desire and demonstrable ability to self-learn fast and decipher complexities

Desirable

• Experience in a similar HR/Payroll systems analysis role.
• Experience in querying a database or analysing payroll processes and data
• Experience and demonstrable understanding of a Support Service framework