ICT Technical Support Analyst (Temporary – Up to 12mths)

Expiring today

Longhurst Group
Boston, Lincolnshire
Salary: up to £23,970 pa (starting salary subject to qualifications and experience)
06 Mar 2019
25 Mar 2019
Reference Number: LG212
Contract Type
Full Time

ICT Technical Support Analyst (Temporary – Up to 12mths)


Based: Boston                                        

Hours: 36.25 per week (Monday–Friday) 

Salary: up to £23,970 pa (starting salary subject to qualifications and experience)

Reference Number: LG212           

Closing Date:  25 March 2019     

Interview date: 2 April 2019      


An opportunity has arisen to join the ICT Service Desk Team within Longhurst Group.

The Service Desk is responsible for delivering high quality ICT support to members of the Longhurst Group by applying proven techniques and procedures to facilitate the solution of incidents and problems.

The candidates will need to possess excellent customer service skills, plus a good overall knowledge of current Microsoft operating systems and office applications. Paired with the ability to grasp technical concepts quickly and easily is our emphasis on your personality, drive and communication skills.

The candidates will be expected to:

  • Provide a high quality professional service to users by ensuring that all incidents and service requests are correctly logged, documented and prioritised
  • Effectively communicate progress and updates to the end user, promoting self-service where appropriate
  • Be methodical in their approach to problem solving and troubleshooting 
  • Minimize disruption to the end users’ work activities by taking personal responsibility and accountability for work undertaken by the team
  • Interpret, diagnose and resolve incidents and complete service requests within agreed service level timeframes, as agreed with the end user
  • Provide technical advice and application support to users and colleagues by continually updating your understanding of ICT Services. This includes the bespoke solutions the Longhurst Group use within the company
  • Be open to learning through both work based learning and private study. 

In return for exceeding expectations, we will commit to developing your career alongside your own goals.


How to Apply

Click the apply button and follow the instructions.

You will be directed to Longhurst’s career page where you can download a copy of the Job Description and will be required to complete an application form.