Delivery Manager (Projects Delivery Manager)

Delivery Manager (Projects Delivery Manager)

Reference: HQ00174669

Location: Leeds

Salary: £40,145

Contract type: Contract

Date closing: 17/03/2019

The Citizens Advice design team is leading the transformation of Citizens Advice content and services. We work in multi-skilled, agile teams to design and deliver products that meet the needs of members of the public and our advisors.

As Delivery Manager, you'll be ensuring that content, design and product teams are focused on the right priorities and working as effectively as possible to understand and meet user needs. You'll be the driving force behind these projects and will manage them to make sure they conform to the original design brief. You'll build in any improvement ideas that we will constantly be generating as a programme.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

Citizens Advice are working exclusively with our recruitment partners Prospectus on this position. All applications must be made through the Prospectus website where you can download the job pack, submit a CV and complete your supporting statement using the template provided. Any queries should also be directed to Prospectus. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.   Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018). We welcome applications from Local Citizens Advice staff and are open to arranging secondments. Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.