M&E Planner

Weston-Super-Mare, Somerset
£19,780 to £20,314
01 Mar 2019
15 Mar 2019
Contract Type
Full Time

M&E Planner 
Weston Super Mare
£19,780 to £20,314
Permanent, Full Time (37.5 hours per week)

Now is an exciting time to join LiveWest, the largest housing association in the South West.

We are a leading developer of affordable and social housing in the South West. From the shores of Cornwall to the Gloucestershire hills, we have a vision to build real social change in our region, one front door at a time.

We are currently seeking an M&E Planner to manage the Gas Technician and Electricians diaries. Liaising with residents and booking gas repairs and service appointments. 

Other duties will include:

  • Liaising with operatives about appointments and work in progress, keeping residents informed of any changes to appointments or work.
  • Ensure compliance with the LiveWest gas admin process.
  • Record, check and submit all gas certificates.
  • Produce progress reports for the gas team.
  • Dealing with email and telephone queries.
  • Mailing of appointment confirmation letters.
  • Communicate regularly with supervisors about work in progress, keeping them up to date with any issues.
  • Access our customer and property information to ensure all Health and Safety information is supplied to our operatives and subcontractors prior to appointments.
  • Work closely with the Supervisors to ensure that each job is delivered in the most effective and cost effective manner and that operative non productive time is minimised.
  • Ensure all job target timescales are met and have a thorough knowledge of performance targets and work to these.
  • Provide support and cover to the IMS scheduling team as required.
  • Customer Service:
  • Act as a main point of contact for residents and ensure that general queries and specific queries are handled promptly and sensitively.

To be successful in this role you will need to demonstrate:

  • A positive approach and commitment to providing excellent customer service.
  • Excellent IT skills and fully competent with Microsoft Office applications (Word, Excel, Outlook). Experience with databases to provide a streamlined and effective administration service.
  • A passion for “all things” maintenance and an understanding that repairs are at the top of our residents’ agenda when it comes to service delivery.
  • Experience of working in an office environment.
  • A positive approach to problem solving, using initiative and working with a minimum level of supervision to resolve complex issues.
  • Good aptitude for managing and developing systems to support and promote the efficiency of the service.
  • Excellent English language and numeric skills to communicate effectively at all levels.
  • Ability to manage a varied and busy workload.
  • Excellent organisational skills.
  • Excellent numeric accuracy and meticulous with details.
  • Resilience.