Customer Operations Administrator (temp to perm)

Customer Operations Administrator (temp to perm) 
Bristol 
£18,000 + Benefits & Bonus 

Where in the world of OVO will I be working and what will I be doing? 

The Industry Operations department is made up of a range of teams working on Industry data and associated processes. Our main function is to manage and correct industry data within Smart Support. The work includes triggering and resolution of issues with dataflows; as well as ensuring remedial work is undertaken to resolve metering/service issues and also technical support during Smart metering installs. 

Successful candidates will have a passion for identifying better ways of working, an interest in learning more about the complexities of the Energy Industry in terms of managing industry data, and a desire to progress, which is supported via our Energy Rewards Steps (ERS) structure. 

About OVO 

OVO’s vision is to deliver clean, abundant energy for everyone. We started out as a retail energy company with a belief that we could do energy better through fairer pricing, simplicity and unrivalled customer service. As we evolved it became clear that OVO could bring even more value to its customers, transitioning to a smart services company that would develop innovations in energy technology and propositions. 

We are not a company driven simply by short term returns and profit - we believe in our responsibility to society and to the environment and are determined that our business strategy and company behaviour reflect this commitment. 

The key responsibilities within the role can include: 

- Providing case management support for queries 
- Managing daily processes 
- Resolving complex industry data mismatches and queries 
- Building and maintaining day to day relationships with 3rd parties 
- Investigating exception issues on customer’s statements that prohibit billing 
- Ensure SLAs and all associated work including case management and call support is of the highest possible standard 
- Identifying areas of improvement, whether these be process or system driven and getting involved in projects that can further improve BAU effectiveness 
- Talking to customers where applicable to aid in swift issue resolution 

That sounds super exciting, but… Do I have what it takes? 

This is a fantastic opportunity to be part of a complex and varied department with the opportunity to move around between teams and develop a broad but deep knowledge. 

We are seeking individuals with first-hand experience of Operations within an Energy Business who are keen to further develop their expertise within these areas. 

We are looking for people who are: 

- Confident communicators 
- Fast learners 
- Divergent thinkers 
- Able to make independent decisions even when under pressure 
- Able to learn complex and varied processes 
- Flexible, reliable and enthusiastic 
- Able to use their own initiative 
- Able to work in fast paced working environment 

You’ll have a thirst for knowledge and be keen to broaden your skills and knowledge base. 

We expect people to never stop asking why – we are always looking for ways to improve our processes so you will need to be able to identify areas for improvement and to challenge the status quo to better improve the performance and efficiency of the team. 

We believe in fuelling human progress with clean and abundant energy for all. 

We set up to always find a better way and challenge the status quo: we want to be the good guys, find a way, and build something great. We embrace simplicity, transparency, and treating people and our planet fairly. 

We understand that attracting and keeping the best talent is key to our bright future, so our people will always share in our success. Our benefits are pretty nice too. 

We celebrate diversity and value equal opportunity; We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential. 

As this is a future opportunity, we may not be able to provide feedback on your application straight away. 

To apply for the role of Customer Operations Administrator (temp to perm), please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Operations Administrator, Temp To Perm, Operations Administrator, Customer Case Manager, Operations Executive, Operations Assistant, Ops Admin Assistant, Operations Co-ordinator.