Senior Impact and Evaluation Analyst

Senior Impact and Evaluation Analyst

Reference: HQ00174622

Location: Birmingham

Salary: £36,782

Contract type: Contract

As Senior Impact and Evaluation Analyst, you’ll design and deliver evaluation models for our strategic services, to help customer insight research and manage staff. You’ll also contribute significantly to our ‘what works’ programme, as well as organisational thinking on impact and evaluation.

You’ll be part of the impact and evaluation team, who are responsible for demonstrating the value of our service and also for key evaluation functions within the organisation.

You’ll have experience in evaluation and an ability to define meaningful and appropriate measures, interpret results and communicate your findings. An eye for detail, a passion for impact and an interest in innovative techniques are encouraged.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and web chat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.

Citizens Advice are working exclusively with our recruitment partners Prospectus on this position. All applications must be made through the Prospectus website where you can download the job pack, submit a CV and complete your supporting statement using the template provided. Any queries should also be directed to Prospectus.

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018).

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.