Porter
- Recruiter
- Anonymous
- Location
- Cambridgeshire
- Salary
- Benefits
- Posted
- 19 Feb 2019
- Closes
- 19 Mar 2019
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Full Time
Job Role: Porter (Ref 2681)
Location: Histon, Cambridge
Salary: GBP11,533.86
Job Sector: Retirement - Independent Living
Hours: An average of 26.5 hours per week as follows:
Week 1: Wednesday, Thursday, Friday 5.00pm to 9.00pm, Saturday 9.00am to 3.00pm and Sunday 9.00am - 9.00pm
Week 2: Wednesday, Thursday, Friday 5.00pm to 9.00pm, Saturday 9.00am to 3.00pm and Sunday 9.00am - 3.00pm
As a Porter, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
Ensuring there's a welcoming, friendly and courteous environment within the development
Making sure the building is well maintained, clean and safe
Taking appropriate action in the event of an emergency
The Porter is supervised by the Development Manager and reports to Area Manager
About You
You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
To take action in the event of an emergency and summon assistance from the appropriate authority.
To monitor the efficient working of the communication system, fire alarms and fire appliances.
To clean and maintain the communal areas of the building and to take any necessary action to meet difficulties, or remedy deficiencies in either the equipment or the premises and to report any such action to his/her line manager.
To report to the line manager breaches of the rules and regulations as contained within the lease.
To supervise the security arrangements and ensure lighting standards are maintained and that ambient temperatures in the communal areas are properly regulated.
To regulate the use of the car parking areas and ensuring communal areas are properly regulated.
To be responsible for the master keys whilst in your possession and to record and sign in the appropriate location when passing keys to another member of staff.
Internally the job holder will establish good working relationships with all appropriate company staff.
A high level of contact with residents will be required and in this connection, communication and diplomatic skills are of paramount importance together with a caring attitude at all times.
The job holder on occasion will be expected to deal with difficult and confused residents which will necessitate stressful situations.
Our Values
Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
Location: Histon, Cambridge
Salary: GBP11,533.86
Job Sector: Retirement - Independent Living
Hours: An average of 26.5 hours per week as follows:
Week 1: Wednesday, Thursday, Friday 5.00pm to 9.00pm, Saturday 9.00am to 3.00pm and Sunday 9.00am - 9.00pm
Week 2: Wednesday, Thursday, Friday 5.00pm to 9.00pm, Saturday 9.00am to 3.00pm and Sunday 9.00am - 3.00pm
As a Porter, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
Ensuring there's a welcoming, friendly and courteous environment within the development
Making sure the building is well maintained, clean and safe
Taking appropriate action in the event of an emergency
The Porter is supervised by the Development Manager and reports to Area Manager
About You
You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.
You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.
About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.
Main Responsibilities
To take action in the event of an emergency and summon assistance from the appropriate authority.
To monitor the efficient working of the communication system, fire alarms and fire appliances.
To clean and maintain the communal areas of the building and to take any necessary action to meet difficulties, or remedy deficiencies in either the equipment or the premises and to report any such action to his/her line manager.
To report to the line manager breaches of the rules and regulations as contained within the lease.
To supervise the security arrangements and ensure lighting standards are maintained and that ambient temperatures in the communal areas are properly regulated.
To regulate the use of the car parking areas and ensuring communal areas are properly regulated.
To be responsible for the master keys whilst in your possession and to record and sign in the appropriate location when passing keys to another member of staff.
Internally the job holder will establish good working relationships with all appropriate company staff.
A high level of contact with residents will be required and in this connection, communication and diplomatic skills are of paramount importance together with a caring attitude at all times.
The job holder on occasion will be expected to deal with difficult and confused residents which will necessitate stressful situations.
Our Values
Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
The Benefits
Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
Diversity
We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.
If you meet the criteria for the role we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders