Customer Contact Advisor
- Recruiter
- Anonymous
- Location
- Bristol
- Salary
- Competitive
- Posted
- 19 Feb 2019
- Closes
- 21 Feb 2019
- Sectors
- Surveying & Property
- Contract Type
- Temporary
- Hours
- Full Time
Customer Contact Advisor
Location of the job: Bristol BS34
Contract type: Ongoing
Weekly hours: 37 hours
Working hours: Mon - Fri, 08:30 - 17:00
Start date: 25/02/2019
Job Purpose
You will be working with internal and external customers in a private housing sector. You will be the 'first point' of customer contact via a range of mediums including telephone and email, dealing with inbound and outbound communication. You will provide exceptional day-to-day operational support to the team. You must have a background in a telephone customer service environment.
Key Responsibilities
•Make and receive contact with our customers by telephone, email, SMS, and Social Media.
•Be responsible for rent arrears in order to achieve income targets.
•Understand the various products that we offer our customers and keep knowledge up to date by training, coaching and sharing with colleagues.
•Collate and maintain information around availability of our developments and homes using the Customer Relationship Management system.
•Keep and maintain accurate records via our electronic record system.
•Use appropriate call scripts and email templates to facilitate the efficient appropriate responses to our customers within agreed service levels.
•Collate and manage the collection of a large number of documents from various sources (i.e. internal and external stakeholders).
•Arrange for legal documentation to be reviewed by appropriate departments and external stakeholders.
•Establish effective relationships with internal departments, development, and finance to ensure effective knowledge sharing is in place.
•Reference, scan and file documents as necessary to support success of project.
•Liaise with IT to build effective data sharing solution to enable documentation to be forwarded onto external parties.
•Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to corporate objectives.
•Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
•Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
Experience
•Experience in a busy telephone customer service environment.
•Experience using different IT software and packages.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on (phone number removed) or send an E-Mail
Location of the job: Bristol BS34
Contract type: Ongoing
Weekly hours: 37 hours
Working hours: Mon - Fri, 08:30 - 17:00
Start date: 25/02/2019
Job Purpose
You will be working with internal and external customers in a private housing sector. You will be the 'first point' of customer contact via a range of mediums including telephone and email, dealing with inbound and outbound communication. You will provide exceptional day-to-day operational support to the team. You must have a background in a telephone customer service environment.
Key Responsibilities
•Make and receive contact with our customers by telephone, email, SMS, and Social Media.
•Be responsible for rent arrears in order to achieve income targets.
•Understand the various products that we offer our customers and keep knowledge up to date by training, coaching and sharing with colleagues.
•Collate and maintain information around availability of our developments and homes using the Customer Relationship Management system.
•Keep and maintain accurate records via our electronic record system.
•Use appropriate call scripts and email templates to facilitate the efficient appropriate responses to our customers within agreed service levels.
•Collate and manage the collection of a large number of documents from various sources (i.e. internal and external stakeholders).
•Arrange for legal documentation to be reviewed by appropriate departments and external stakeholders.
•Establish effective relationships with internal departments, development, and finance to ensure effective knowledge sharing is in place.
•Reference, scan and file documents as necessary to support success of project.
•Liaise with IT to build effective data sharing solution to enable documentation to be forwarded onto external parties.
•Establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to corporate objectives.
•Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
•Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.
Experience
•Experience in a busy telephone customer service environment.
•Experience using different IT software and packages.
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on (phone number removed) or send an E-Mail