Society Account Executive

Society Account Executive

London

We are currently seeking a Society Account Executive to join our busy team.

Springer Nature is the world's most significant open access publisher, making top class research freely available and pushing industry standards forward. The Institutional Operations team sits within Springer Nature's Open Access (OA) Team, part of the wider commercial function responsible for overall open access revenue and business model migration.

The Institutional Operations team focuses on managing our existing institutional and society accounts, driving open access revenue from them, as well as the development of new and existing products for institutions.

As a Society Account Executive you will be responsible for effective development of journal-specific society accounts, accounts where external partners fully or partially sponsor the article processing charge (APC) for published articles. You'll be an excellent communicator with an eye for detail as well as being enthusiastic, reliable and highly self-motivated.

You will take initiative and work on streamlining and improving existing society account processes for authors and institutions, as well as internal publishing stakeholders. You will monitor society accounts and provide accurate analyses as well as activity reports. Building relationships and leading meetings with internal teams such as editorial, finance and IT to provide support and meet the needs of societies will be essential in your day to day role.

Responsibilities

• Manage over 200 existing journal-specific accounts and advise on new set-ups - respond to queries, provide support and customer service
• Build and maintain close relationships with relevant internal stakeholders by leading regular meetings and providing reliable and trustworthy communication
• Establish and implement processes for society memberships - work closely with editorial, finance and IT development teams
• Prepare and provide accurate analyses and activity reports for societies
• Work with finance, editorial, customer services, engagement managers, sales, marketing and other internal teams on processes for new and existing products
• Support the Institutional Operations Manager and other members of the Institutional Operations Team with their day-to-day activities and new challenges
• Work on strategies and tasks that support overall business objectives, and result in long-term growth and success for the Institutional Operations team

Experience, skills and qualifications

Essential

• Educated to degree level or equivalent experience
• Good understanding of OA publishing and funding landscape
• Proven product and account management experience
• A confident communicator with the ability to interact and influence colleagues and external stake holders at all levels
• Excellent spoken and written communication skills (English)
• Excellent Excel/reporting skills
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Ability to work to tight deadlines and react quickly to changing priorities
• Excellent numeracy, time management and organizational skills
• Highly computer literate including MS packages

Desirable

• Fluency in an additional language
• A background in STM / society publishing