Tier 2 Support Engineer

CF Systems
Redruth, Cornwall
22k – 25k depending on salary
18 Feb 2019
18 Mar 2019
Tier 2 Support Engineer
Contract Type
Full Time

Job Title:             Tier 2 Support Engineer

Reporting to:     Head Engineer

Salary:                  22k – 25k depending on salary

A fantastic opportunity has arisen to join our rapidly expanding Technical Team within a Dynamic Managed Service Provider environment as a Tier 2 Support Engineer.

We are looking for a highly motivated and enthusiastic individual to join our existing team of experienced support technicians in this rewarding role. Reporting directly to the Head Engineer in the first instance, you will be responsible for providing proactive maintenance and support for key clients and the delivery of exceptional on-site support.

Daily duties will range from; resolving client technical issues; full server side diagnosis and troubleshooting to maintain our customers' IT infrastructure; PC and server assembly and on site troubleshooting and installation as necessary.  Candidates will need to be calm under pressure, have a positive, friendly, can-do attitude and a good sense of humour.

The ideal candidate will have a proven track record of delivering multi-client support solutions in a small business environment. They should ideally be exceptionally strong at following procedure and ensuring quality in everything they do.

Hours of work                    40 hours - 5 days per week on a rota system.  

Holiday entitlement        28 Days per year

Location                               Based at our offices in Redruth

The successful candidate will have a minimum of 3 years practical experience in solution delivery, being proficient or have some knowledge in the implementation and support of the following technologies:


  • WatchGuard XTM range of Firewalls
  • MS Server 2003 / 2008/ 2012
  • MS Exchange 2007 / 2010/ 2013
  • MS SQL Server
  • Windows 7/ 8/ 10
  • Unix / Linux

The Company

CF Systems is an established Microsoft Certified Managed Service Provider. The business is a very successful IT support provider which helps companies maximise their revenue and profitability by providing a tiered range of IT support services.  Acting as a company’s ‘Virtual IT department’, CF Systems provide telephone and on-site support, network and system design and supply and VOIP (Voice over IP).

CF Systems also project manage and develop a range of bespoke business software applications which include bespoke databases and the company are also planning additional product developments.

CF Systems has grown to become one of the most professional providers of IT support in the area and are proud to see many of their established clients' businesses expand internationally and know they played a part in their success. They have a policy of on-going, mandatory training for its staff ensuring proficiency in all relevant areas and as such, this represents an excellent opportunity for the right candidate to broaden their experience and expertise. 

Essential Requirements

Full, clean driving licence

Experience of troubleshooting / maintaining Windows Clients 7/8/10

Experience of troubleshooting / maintaining Windows Server /2008/2012/2016       

Experience of supporting end users in a domain environment

Troubleshooting TCP/IP

Configuring and troubleshooting ADSL connections

Configuring and troubleshooting LAN and WAN routers

Configuring and troubleshooting firewall appliances

Working in a customer-facing role

Ability to remain calm under pressure

Ability to work well as part of a team

Good interpersonal and communication skills

A “can do” approach

Highly Desirable

Experience of troubleshooting / maintaining Exchange                                

Sense of humour

A+, Network+, MCSA or equivalent in Win 2003/2008

TCP/IP sub netting and routing

Assembling and installing PCs and servers