Works Planner / Scheduler

Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing lifelong homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generations into a career in Housing.

About the role:
We now have an opportunity in our Property Services department, for an organised and customer focused Works Planner to act as the main point of contact in relation to responsive repairs being undertaken by the Internal Repairs Team.
You will allocate and schedule repair appointments to appropriate operatives through the dynamic scheduling system ensuring the most efficient use of available resources and keep tenants informed of all appointments and progress. 

What we’re looking for:

• Strong level of computer literacy along with experience of using a dynamic appointment and workforce scheduling system within a mobile working environment 
• Experience of arranging and planning works or services to be carried out within specified timescales and to strict deadlines. 
• Experience of working within a customer facing environment 
• knowledge of building terminology, domestic repairs and basic domestic amenities 
• Ability to follow procedures and maintain, clear, concise records and to give clear instructions by telephone 
• Proven ability to organise and prioritise own workload 
• Confidence in dealing with people, sometimes in difficult situations 
• Understanding the importance of good customer service with both  internal and external customers 
• Flexible approach to hours worked and work content 

What we offer:

• Competitive salary
• 25 days holiday rising to 30 after five year’s service
• Aviva Pension Scheme up to 10% company contribution 
• Cash allowance/essential Car user allowances where specified
• Up to 3 paid professional subscriptions
• Excellent training and development opportunities
• Free life assurance
• Enhanced maternity, paternity and adoption leave
• Health cash-plan including employee assistance
• Regular bonus points from our GUS Intranet, which lead to vouchers  
• Free parking at all our offices
• Discounted cinema tickets

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us …