Billing & Accounts Officer

4 days left

Sutton, London (Greater)
£25,218 - £30,143
18 Feb 2019
24 Feb 2019
Public Sector
Contract Type
Full Time

Billing & Accounts Officer
£25,218 - £30,143
Full Time, 36 hours per week

This post is situated in a Team of four people within a wider Team of a total of 11 colleagues.

Our client is currently seeking a Billing & Accounts Officer to join their specialist Home Ownership Services Team. You will embody their HOME values: High Performing, One Team, Make it Happen and Excellent Customer Service.
About you – You will be customer focused, a team player and have the ability to work using your own initiative, whilst prioritising your workload and case management. You will have good persuasion and negotiation skills, with a firm but fair approach. Use of IT is essential in updating file notes and spreadsheets. Experience of a Customer Service role and debt collection are essential. 

About the role – As a key member of the Home Ownership Team you will assist approximately 1550 leaseholders with their billing and account inquiries and help to maximise income collection in the areas of Service Charges and Major Works. You will speak to their leaseholders on the phone, via email, send arrears reminder letters and organise home visits, to arrange extended repayment plans when necessary. You will also refer cases over to their debt collection agency when required. A driving license is also essential. You will also help to monitor and respond to team emails.

Successful candidates will have access to a wide range of benefits;

  • 27 days annual leave, in addition you will receive 8 statutory holidays 
  • Local Government Pension Scheme
  • Simply Health staff benefit
  • Modern and flexible working environment 
  • Childcare vouchers scheme
  • Recognition Awards 

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