Sameday Courier Controller Dispatcher
- Recruiter
- Anonymous
- Location
- London
- Salary
- Competitive
- Posted
- 15 Feb 2019
- Closes
- 15 Mar 2019
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Job Summary:
To provide support to the control and operations of your Service Centre and ensuring a high level of customer service from booking to completion.
Impact:
Ensures the service provided meets the standards agreed by the company with its customers. Maintains and develops the Sameday operation in line with the changing demands of the business, at all times ensuring that all work undertaken adheres to all company policies and procedures.
Monitored Duties:
1. Be adept in using the in-house computer program ACI, Fleet Mapper and i-Fleet
2. Allocation of work to couriers in a fair and transparent manner
3. Taking bookings accurately and advising clients of our services
4. Implementing and maintaining Service Level Agreements (both client and branch specific)
5. Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues
6. Always ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required
7. The proactive monitoring and forward planning of fleet levels, recruitment and courier documentation to remain compliant
8. Work well as part of a team, be objective and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
Other duties:
We have provided you examples of the responsibilities included within your role. Because of the changing nature of our business these will inevitably change. From time to time, as directed by Management, you may be required to undertake other duties which fall within your capabilities.
I. Ensure dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
II. Ensure all jobs are collected and delivered within agreed timescales.
III. Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
IV. All relevant Overnight & International consignment information and communication is entered onto the system.
V. Courier pay queries are dealt with effectively and promptly with minimal complaints.
VI. The Fleet Optimisation rules are followed
VII. The most efficient courier is chosen - back-load couriers are given priority. Dead miles are reduced and margins are correspondingly increased.
VIII. Every courier is treated as a national resource; they are visible and accessible to the network.
IX. Couriers are adequately trained on smart phone app.
X. Ensure that if the services of any courier fail to comply with the service levels defined in Rico Logistics Ltd Supplier Service Level Agreement (SLA), and where they fail to adhere to any legal and health and safety requirements, is suspended from circuit as a breach of contract.
XI. High levels of punctuality and attendance.
XII. Recognises that by the nature of our business, we may at times carry information or items that are highly sensitive and confidential and acknowledges and respects this.
XIII. Being proactive in suggesting to your manager how we can improve our service delivery
XIV. The proactive monitoring of Fleet levels to ensure the Service Centre is adequately resourced to meet the changing customer requirements
XV. Update the existing Fleet databases with changes and the status of each driver, including the recruitment, on and off circuit, through the i-Fleet application.
Job dimensions:
• Position(s) supervised
• Supervision received
• Line Manager
• Key Relationships
Close working relationships within operations, sales and all other support staff across other relevant departments within Rico Logistics Ltd as a whole. Professional relationship with client base, couriers and suppliers.
Knowledge and experience required:
Must have:
• Sound geographical knowledge of the local area as well as the UK
• Good Customer Service skills that involves daily customer contact at times under significant pressure.
• Fluent in spoken and written English
• Desirable
• GCSE level of education
• Microsoft packages including Excel, Word, and Outlook
Personal attributes:
• Good communication and interpersonal skills
• Smartly dressed and groomed
• People management skills
• Resilient
• Decisive
• Attention to detail
• Customer and quality focus
Security screening:
It is a condition of employment that all staff are able to provide a satisfactory screening report (Level-1) from the Criminal Records Bureau (CRB).
Additional levels of security screening (PES checks) may be requested for specific customer accounts.
All employees may be subject to company stop and search procedures.
Salary: GBP30,000 per Annum
Please apply online with your CV and covering letter for this role.
Please check your email for confirmation that your application for this Sameday Courier Controller Dispatcher position has been received and to follow further instructions if applicable.
Simplified Recruitment is a Job Advertising Agency working on behalf of Rico - Head Office. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
Ref: SR(phone number removed)
To provide support to the control and operations of your Service Centre and ensuring a high level of customer service from booking to completion.
Impact:
Ensures the service provided meets the standards agreed by the company with its customers. Maintains and develops the Sameday operation in line with the changing demands of the business, at all times ensuring that all work undertaken adheres to all company policies and procedures.
Monitored Duties:
1. Be adept in using the in-house computer program ACI, Fleet Mapper and i-Fleet
2. Allocation of work to couriers in a fair and transparent manner
3. Taking bookings accurately and advising clients of our services
4. Implementing and maintaining Service Level Agreements (both client and branch specific)
5. Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues
6. Always ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required
7. The proactive monitoring and forward planning of fleet levels, recruitment and courier documentation to remain compliant
8. Work well as part of a team, be objective and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
Other duties:
We have provided you examples of the responsibilities included within your role. Because of the changing nature of our business these will inevitably change. From time to time, as directed by Management, you may be required to undertake other duties which fall within your capabilities.
I. Ensure dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes.
II. Ensure all jobs are collected and delivered within agreed timescales.
III. Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome.
IV. All relevant Overnight & International consignment information and communication is entered onto the system.
V. Courier pay queries are dealt with effectively and promptly with minimal complaints.
VI. The Fleet Optimisation rules are followed
VII. The most efficient courier is chosen - back-load couriers are given priority. Dead miles are reduced and margins are correspondingly increased.
VIII. Every courier is treated as a national resource; they are visible and accessible to the network.
IX. Couriers are adequately trained on smart phone app.
X. Ensure that if the services of any courier fail to comply with the service levels defined in Rico Logistics Ltd Supplier Service Level Agreement (SLA), and where they fail to adhere to any legal and health and safety requirements, is suspended from circuit as a breach of contract.
XI. High levels of punctuality and attendance.
XII. Recognises that by the nature of our business, we may at times carry information or items that are highly sensitive and confidential and acknowledges and respects this.
XIII. Being proactive in suggesting to your manager how we can improve our service delivery
XIV. The proactive monitoring of Fleet levels to ensure the Service Centre is adequately resourced to meet the changing customer requirements
XV. Update the existing Fleet databases with changes and the status of each driver, including the recruitment, on and off circuit, through the i-Fleet application.
Job dimensions:
• Position(s) supervised
• Supervision received
• Line Manager
• Key Relationships
Close working relationships within operations, sales and all other support staff across other relevant departments within Rico Logistics Ltd as a whole. Professional relationship with client base, couriers and suppliers.
Knowledge and experience required:
Must have:
• Sound geographical knowledge of the local area as well as the UK
• Good Customer Service skills that involves daily customer contact at times under significant pressure.
• Fluent in spoken and written English
• Desirable
• GCSE level of education
• Microsoft packages including Excel, Word, and Outlook
Personal attributes:
• Good communication and interpersonal skills
• Smartly dressed and groomed
• People management skills
• Resilient
• Decisive
• Attention to detail
• Customer and quality focus
Security screening:
It is a condition of employment that all staff are able to provide a satisfactory screening report (Level-1) from the Criminal Records Bureau (CRB).
Additional levels of security screening (PES checks) may be requested for specific customer accounts.
All employees may be subject to company stop and search procedures.
Salary: GBP30,000 per Annum
Please apply online with your CV and covering letter for this role.
Please check your email for confirmation that your application for this Sameday Courier Controller Dispatcher position has been received and to follow further instructions if applicable.
Simplified Recruitment is a Job Advertising Agency working on behalf of Rico - Head Office. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.
Ref: SR(phone number removed)