Service Desk Analyst
- Recruiter
- Anonymous
- Location
- Nottingham
- Salary
- Competitive
- Posted
- 14 Feb 2019
- Closes
- 14 Mar 2019
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
One of my healthcare clients is looking for a Service Desk Analyst to join the team on an inital 6 week contract with view for extension.
The Service Desk Analyst is the first point of contact for all IT Customers (Trust staff and/or external third parties) and therefore is the main focal point for the Trust's IT Support and Delivery Service.
As part of the overall IT Service Desk provide 1st Line IT support for the Trust's users. Providing a high level of Customer Care.
You will receive details of Service Requests and Incidents (including updates), by Telephone, Email or from Online Portal, from Trust Staff and/or External Parties and then ensure all details are recorded in the Trust Call Management System.
You will also carry out and provide advice, initial analysis, technical support and guidance for technical issues involving IT systems used by Trust Staff. This will include an element of IT training as required while assist with the installation, maintenance, troubleshooting and support of Trust IT equipment and infrastructure, as appropriate.
You will also be expected to carry out duties in accordance with ITIL IT Service Management principles, as applied within Corporate IT.
The IT Service Desk provides a 24 hour a day 7 days a week service (including Bank Holidays). This cover is provided on a rota basis.
If you are interested please apply with your up to date CV
The Service Desk Analyst is the first point of contact for all IT Customers (Trust staff and/or external third parties) and therefore is the main focal point for the Trust's IT Support and Delivery Service.
As part of the overall IT Service Desk provide 1st Line IT support for the Trust's users. Providing a high level of Customer Care.
You will receive details of Service Requests and Incidents (including updates), by Telephone, Email or from Online Portal, from Trust Staff and/or External Parties and then ensure all details are recorded in the Trust Call Management System.
You will also carry out and provide advice, initial analysis, technical support and guidance for technical issues involving IT systems used by Trust Staff. This will include an element of IT training as required while assist with the installation, maintenance, troubleshooting and support of Trust IT equipment and infrastructure, as appropriate.
You will also be expected to carry out duties in accordance with ITIL IT Service Management principles, as applied within Corporate IT.
The IT Service Desk provides a 24 hour a day 7 days a week service (including Bank Holidays). This cover is provided on a rota basis.
If you are interested please apply with your up to date CV