Universal Support Workers (Training Provided In Benefits Advice)

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.

We have the following vacancies based in Hull and the East Riding:          

Universal Support Workers (11 posts – Training provided in benefits advice)                                        

Based in Hull or our offices in Goole and/or Bridlington (and will be required to work at outreaches across Hull and the East Riding).

37 hours per week – (This post is funded to 31 March 2020 in the first instance but may be extended subject to funding)

Salary: £21,589 (raising to £22,911 upon completion of training and reaching agreed competencies)

Based within the Hull, Goole or Bridlington office the post holders will give advice and support to Universal Credit claimants in accordance with the new “Help to Claim” service model devised by national Citizens Advice.

The post holder will have good interpersonal skills and demonstrable customer care skills.

You will have experience of using telephony and / or IT systems to deliver services across multiple channels including face to face, webchat and / or telephone.

This includes completing required monitoring for Citizens Advice against project KPIs and assisting with the establishing, maintaining and developing of local partnerships.

You will have the ability to work both independently with minimum supervision, and as part of a team and to be confident using a wide range of IT systems. 

The post holders should ideally have knowledge of the current law and policy in relation to benefits although training will be provided.

We are willing to consider splitting the hours to share the post between more than one worker where this meets the requirements of the service.

CVs will not be accepted. 

Closing date is: Thursday the 14th March 2019 at 5:00pm

For an application form email: recruitment@hull-eastridingcab.org.uk stating which post(s) you are applying for or send an A4 SAE with postage to the value of £1.10 to:-

Recruitment

Citizens Advice – Hull & East Riding

The Wilson Centre

Alfred Gelder Street

Hull

HU1 2AG