Senior Business Analyst - Digital
- Recruiter
- Resource Management
- Location
- Wilmslow
- Salary
- GBP40k - GBP48,800 per annum + 9% Bonus, Pension
- Posted
- 14 Feb 2019
- Closes
- 20 Feb 2019
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
We have an exciting permanent opportunity for a Senior Business Analyst to join the Group Technology and Change department in Wilmslow.
The main job purpose will be to take ownership for shaping the bigger picture through to delivering detailed business designs, processes and functionality that support the business needs to the agreed time-scales and quality. The candidate must have an agile and iterative approach to requirement elicitation. Focus must be on increasing quality, higher productivity, improved stakeholder engagement and satisfaction and with faster time to market of solutions.
We are seeking someone who has experience of delivering change to Digital technologies, supporting the definition and implementation of changes, whilst ensuring focus on excellent customer experience, seamless Back Office integration, speed to market and site performance. Initial focus will be on supporting our Digital Marketing strategy team to exploit web; email and some of the more traditional channels to strengthen the brand and grow the business
Responsibilities:
- End to End Business analysis support for improvements to the Consumer website including personalisation and Omnichannel opportunities.
- Take responsibility for analysis for large and/or complex change initiatives.
- Assist the business in shaping the desired future state, vision and outcomes.
- Work with the business to influence and input to the definition of the desired business outcome, opportunity, context and desired future state and vision.
- Work with stakeholders and the team to investigate operational issues, problems and opportunities.
- Identify appropriate, effective and efficient solutions through improvements in information, technology, process or organisational change.
- Define the scope, priorities and benefits with stakeholders.
- Selects appropriate techniques to elicit requirements from stakeholders.
- Analyse processes and data to identify options for consideration.
- Conducts advanced modelling activities.
- Document business requirements, ensuring source traceability and adherence to specified standards, utilising prescribed methods and tools.
- Contribute to the BA practice by sharing ideas and experience.
- Act as a role model for the Spirit of Royal London values.
Skills, Qualifications & Experience:
- Expert in BA toolkit and execution
- Experience of delivering customer focussed Digital change
- Experience of creating strong business relationships, driving complex change and business analysis approach
- Good knowledge and understanding of financial services (desirable).
- Agile project experience (desirable).
- Delivery focussed, able to turn decisions into reality to deliver the Royal London strategy and business plans.
- Flexibility, willing to adapt thinking and behaviour to suit the requirements of different situations.
- Tenacity, able to demonstrate repeated effort and resilience when overcoming a number of obstacles to achieve a result.
- Independence, prepared to raise issues in the face of opposition. Able to stand up for your ideas, not give in to group pressure and challenge more senior colleagues.
- Understanding of web technologies both bespoke and third party
- Understanding of content management systems; personalisation platforms and Marketing automation tooling
- Awareness of Marketing tooling such as Google Analytics; Maxymiser and Ensighten would be beneficial
To apply, please use the 'Apply Online' link below.