Advice Service Supervisor

Citizens Advice Hull & East Riding (CAH&ER) is a busy, progressive and dynamic service serving a city and a large rural county. CAH&ER work together to make a positive difference in the lives of our clients.

We have the following vacancy based in Hull:  

Advice Service Supervisor – Generalist advice at the Wilson Centre Ref: 2019/02/ASS

18.5 hours per week – permanent        Salary £12,029 per annum

Advice Service Supervisor – Help to Claim

18.5 hours {funded to 31 March 2020 initially via Help to Claim funding, which will be subject to review}                        Salary £12,029 per annum

Ideally, we are seeking one person to fulfil both roles but will consider applications for either job.

The advice service supervisor role involves working with colleagues to manage the day to day delivery and quality of a busy city centre service.   You will supervise a large and diverse team of paid and volunteer advisers, admin and receptionists to ensure we provide a high quality customer service.  In this role you will support advisers to offer advice via varied service channels including face to face drop in, telephone, outreach and digital. 

In addition to the requisite advice knowledge, we are looking for commitment, enthusiasm, flexibility and good time management skills.

It will be desirable for the applicant to have previous experience of managing a team of volunteers as well as working in an advice setting.

For an application pack please email: recruitment@hull-eastridingcab.org.uk or send an A4 SAE with postage to the value of £1.10 to:-

Recruitment

Citizens Advice – Hull & East Riding

The Wilson Centre

Alfred Gelder Street

Hull HU1 2AG

CVs will not be accepted for this post. 

Closing date is: Monday 04 March 2019 at 12:00 Noon