Infrastructure Analyst

1 day left

Location
L1 4AA, Liverpool
Salary
Salary Band Fixed Point Salary | (£29,000 - £30,500)
Posted
13 Feb 2019
Closes
21 Feb 2019
Ref
Ref No | 808
Contract Type
Permanent
Hours
Full Time

Infrastructure Analyst

 

Salary Band Fixed Point Salary | (£29,000 - £30,500)

Full time | 35 Hours Per Week 

Region | Merseyside

Location | 12 Hanover Street, Liverpool, L1 4AA

Contract Type | Permanent

Job Type | Information Technology 

Closing Date | 21/02/2019 

Ref No | 808

 

The Client

Onward Homes is one of the largest registered providers of social housing, based solely in the North West of England.

In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve.  We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.

The Role

As part of a continued focus on developing and shaping our customer services and supporting our wider operations, we are looking for an Infrastructure Analyst (1 post) to join our ICT team.

Reporting to the Infrastructure and Systems Manager, you will provide advice, support and guidance to business users for a broad range of client side ICT technologies, devices and applications and be responsible for their installation, configuration and maintenance.  You will diagnose and resolve incidents, requests and problems, across the full service desk workloads, priorities and escalating where appropriate in a timely manner and deal with service desk calls as required. You will support the day to day operations of ICT Infrastructure systems, ensuring that all systems and solutions are fit for purpose and fully documented.

About You

It is essential you have experience of working in a service desk environment with ITIL methodologies, delivering high levels of customer services within a SLA environment.  Providing a professional service to our customers, you will have experience of installing, configuring and supporting a wide range of desktop hardware, software and security systems including implementing Microsoft technologies. You will have an understanding of the practices and environments of the housing sector.

How to Apply

Click the apply button and follow the instructions.

You will be directed to Onward’s career page where you will be required to complete an application form. 

NO CVs – NO AGENCIES