1 day left
- Full Time
Salary Band Fixed Point Salary | (£29,000 - £30,500)
Full time | 35 Hours Per Week
Region | Merseyside
Location | 12 Hanover Street, Liverpool, L1 4AA
Contract Type | Permanent
Job Type | Information Technology
Closing Date | 21/02/2019
Ref No | 808
Onward Homes is one of the largest registered providers of social housing, based solely in the North West of England.
In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve. We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.
As part of a continued focus on developing and shaping our customer services and supporting our wider operations, we are looking for an Infrastructure Analyst (1 post) to join our ICT team.
Reporting to the Infrastructure and Systems Manager, you will provide advice, support and guidance to business users for a broad range of client side ICT technologies, devices and applications and be responsible for their installation, configuration and maintenance. You will diagnose and resolve incidents, requests and problems, across the full service desk workloads, priorities and escalating where appropriate in a timely manner and deal with service desk calls as required. You will support the day to day operations of ICT Infrastructure systems, ensuring that all systems and solutions are fit for purpose and fully documented.
It is essential you have experience of working in a service desk environment with ITIL methodologies, delivering high levels of customer services within a SLA environment. Providing a professional service to our customers, you will have experience of installing, configuring and supporting a wide range of desktop hardware, software and security systems including implementing Microsoft technologies. You will have an understanding of the practices and environments of the housing sector.
How to Apply
Click the apply button and follow the instructions.
You will be directed to Onward’s career page where you will be required to complete an application form.
NO CVs – NO AGENCIES