Post Completion Associate
Post Completion Associate, Manchester
If youre a confident communicator with a passion for great customer service - then why not join the ever growing team with Countrywides thriving Conveyancing team in Cardiff?
We are a people focused business looking for those who want to develop individually whilst taking part in helping the company to develop and evolve, somebody who wants to make a difference!
Our ethos is to create an interesting, vibrant and engaging place for people to work, along with a friendly, fun social aspect as well.
We believe in giving people the opportunity to progress and would love to help your career grow!
You will work with the team to provide a comprehensive and quality service following legal completion of conveyancing matters.
-To register changes of ownership as soon as possible and within the Land Registry priority period
- To ensure compliance with the requirements of mortgage lenders and the CLC
-To send documents to the appropriate recipient promptly
-To deal effectively with queries from customers
-To be responsible for tasks assigned by the Post Completion Team Manager
-To work as part of a high performing team
Examples of what you will be doing:
-Using the case management system to proactively manage daily workflow, post and e-faxes
-Processing and reviewing deeds, files and other documents required
-Preparing all forms and letters on that system or generating your own letters, where appropriate
-Submitting applications to the Land Registry including first registration
-Interpreting the ledger and Disbursement screens, Redemption, Completion Statements and Invoices
-Making and receiving telephone calls with all or any of our customers, OL and 3rd parties
-Implementing the Companys procedures to avoid fraud or negligence and improve performance standards
-Working effectively with the off shore post completion team, dealing with escalations and follow on tasks to maximise on productivity and efficiency of post completion tasks
-Carrying out other tasks requested by the Post Completion Team Manager
-Being an invaluable member of the team
Skills you have that will set you up for success:
-Ability to attain a sound knowledge of the deeds and documents within a conveyancing transaction
-Ability to attain a sound knowledge of the Companys procedures to avoid fraud and negligence
-Solid IT skills enabling competent use of a case management system
-A high level of accuracy and attention to detail
-Highly organised and proactive management of workflow, emails and post
-Ability to deliver excellent service to customers, other lawyers and third parties with a good telephone manner
-An understanding of ledger entries and invoices
-Good team working skills
Other helpful things to know:
-This role reports to the Post Completion Team Manager, Cardiff
-You will have working relationships with:
Internal - Post Completion Team Manager; Post Completion Team; Resolution Team; Property Lawyers; Client Accounting team; Business Support Compliance Team; Offshore Post Completion Team
External - Customers; other Lawyers; Land Registry; Mortgage lenders