Post Completion Associate

13 Feb 2019
14 Feb 2019
Contract Type
Full Time

Post Completion Associate, Manchester

If youre a confident communicator with a passion for great customer service - then why not join the ever growing team with Countrywides thriving Conveyancing team in Cardiff?

We are a people focused business looking for those who want to develop individually whilst taking part in helping the company to develop and evolve, somebody who wants to make a difference!

Our ethos is to create an interesting, vibrant and engaging place for people to work, along with a friendly, fun social aspect as well.

We believe in giving people the opportunity to progress and would love to help your career grow!

The Role
You will work with the team to provide a comprehensive and quality service following legal completion of conveyancing matters.

-To register changes of ownership as soon as possible and within the Land Registry priority period
- To ensure compliance with the requirements of mortgage lenders and the CLC
-To send documents to the appropriate recipient promptly
-To deal effectively with queries from customers
-To be responsible for tasks assigned by the Post Completion Team Manager
-To work as part of a high performing team

Examples of what you will be doing:
-Using the case management system to proactively manage daily workflow, post and e-faxes
-Processing and reviewing deeds, files and other documents required
-Preparing all forms and letters on that system or generating your own letters, where appropriate
-Submitting applications to the Land Registry including first registration
-Interpreting the ledger and Disbursement screens, Redemption, Completion Statements and Invoices
-Making and receiving telephone calls with all or any of our customers, OL and 3rd parties
-Implementing the Companys procedures to avoid fraud or negligence and improve performance standards
-Working effectively with the off shore post completion team, dealing with escalations and follow on tasks to maximise on productivity and efficiency of post completion tasks
-Carrying out other tasks requested by the Post Completion Team Manager
-Being an invaluable member of the team

Skills you have that will set you up for success:
-Ability to attain a sound knowledge of the deeds and documents within a conveyancing transaction
-Ability to attain a sound knowledge of the Companys procedures to avoid fraud and negligence
-Solid IT skills enabling competent use of a case management system
-A high level of accuracy and attention to detail
-Highly organised and proactive management of workflow, emails and post
-Ability to deliver excellent service to customers, other lawyers and third parties with a good telephone manner
-An understanding of ledger entries and invoices
-Good team working skills

Other helpful things to know:
-This role reports to the Post Completion Team Manager, Cardiff
-You will have working relationships with:
Internal - Post Completion Team Manager; Post Completion Team; Resolution Team; Property Lawyers; Client Accounting team; Business Support Compliance Team; Offshore Post Completion Team
External - Customers; other Lawyers; Land Registry; Mortgage lenders

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