Product Information Manager

Milton Keynes
13 Feb 2019
14 Feb 2019
Contract Type
Full Time
In a nutshell

This position is a large production role contributing to the delivery of 2 catalogues and 27,000 new lines per year. You will provide effective leadership, development and governance of a category team within the Product Information department. You will be responsible for managing the end to end process associated with new line induction to the Argos customer channels (Digital & Paper) ensuring the Product Information team deliver against the business and customer needs.

We are on an exciting journey to re-establishing our product content, we want our customers to recognise our content instantly as Argos. Our goal is to surprise and delight our customers by providing them will all the information and richer content required to make an informed purchase. Because of this, having an excellent understanding of quality product content, SEO, mobile first approach and a high attention to detail are vital skills for this role.

The role holder will be key to identifying new content opportunities and removing customer pain points in our shopping journeys, ensuring we stay ahead of our competitors.

What I need to do

To provide leadership to a large team who are accountable for the day-to-day maintenance of all product related data within the company's main product Information database, ensuring that all customer facing product information, continually meets the changing needs of the Argos customer.
To facilitate operational efficiencies whilst looking for opportunities for continuous improvement and ensuring the accurate and timely delivery of product content to schedule.
Encourage a culture of collaboration across teams. Influencing key stakeholders across function.
Develop & Coach the Product Information Team ensuring that customer focus, commercial awareness and category expertise are achieved by all members of the team.
To effectively plan, organise and prioritise the requirements of the business against required deadlines.
Effectively implement change management, we are ever evolving to meet the demands of a changing market and growing business as we continue to enhance our digital capabilities.
Implement a digital/mobile first approach to our content creation utilising our own photographic studio Bradwell media.
Effective management across multiple sites - As Argos is now a part of the Sainsbury's Group we are required to collaborate with stakeholders across multiple sites, building relationships which enable distant working.
Implement content strategy -Ensure growth of relevant categories through successful implementation of category content plans, ensuring product content is executed in line with customer journeys and optimises the customer experience.
Act as project lead where needed on key production and content uplift projects.
Own supplier and agency relationships where required.

Effective and efficient governance of the new line induction to meet catalogue production deadlines for print and digital launches.

How I will succeed

Support weekly targets for Sales/Conversion/Participation through successful launching of new lines to schedule.
Implementation of product content plans outlined by the digital content strategy planner.
Support our digital sales channels by enabling our customers to easily find the right product first time as easily as possible.
Managing the team to deliver high quality product launches which meets the customers' needs.

Reducing Q&A and returns within your category by addressing content challenges.

What I need to know

Experienced leader of people (essential)
The ability to develop and coach large teams (essential)
Excellent understanding of product content (essential)
Good knowledge of SEO (desirable)
Full competency with current Microsoft Operating systems and Office applications (essential)
A good understanding of Mobile first content (desirable)
Strong planning and organisational skills (essential)
Strong governance skills and the ability to prioritise effectively (essential)
Experience of implementing change (desirable)
Strong presentational skills both in terms of public speaking and in the promotion and presentation of self (essential)
Experience managing a network of stakeholders and suppliers (essential)
Able to challenge effectively at all levels to drive positive change (essential)
Analytical mindset and the ability to look past the "now" (desirable)
Experienced in implementing content strategies and complex projects requiring cross functional buy-in of stakeholders (essential)
Educated to degree level or relevant experience in a large content production role with team management experience

What I need to show

We are trusting each other, working together: Builds great working relationships with colleagues.
We are making it simpler: Identifies opportunities to make the way we work simpler.
We are delivering great service, driving sales: Looks for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.
We are making it happen: Encourages others to deliver results by making decisions and trying new approaches.
We are treating every pound as our own: Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.
We are cheering on our progress: Recognises when colleagues have made great progress and actively acknowledges this.

Key behaviours the job-holder must be able to demonstrate

??Ability to work in a team, brining your team on the journey with you.

Takes responsibility for own personal grow and development.
Strong interpersonal skills and a good level of emotional intelligence.
High attention to detail.
Ability to build strong relationships and influence stakeholders effectively up to head of department level.
Superb communication, able to adapt style to influence stakeholders.
Job holder needs to be capable of securing support for proposals & plans across functions.
Job holder to be able to build relationships and effectively influence external agencies and organisations.
Able to simplify complexity.
Willingness & confidence to challenge established ways of working and drive change to these.
Able to multi-task, remaining organised and collected when faced with multiple priorities.
Ability to work in ambiguous environment with complete ownership of workload commitment.

Able to work at pace, managing and working under pressure, while maintaining relationships and remaining approachable.

Resources available to me

Support the wider Product information team which deliver the enrichment of product content for new and existing products.
Job holder has no direct responsibilities for budgets. However, budget may need to be sought by other teams to facilitate some projects.
Job holder needs to be aware of financial impacts of decisions & to ensure risks & opportunities are mitigated / flagged to budget holder.
Responsible for relations with circa 100 suppliers and 3rd party agencies and a cross functional network of internal stakeholders spanning Traders, Digital, Creative and Marketing.

Bradwell Media- our own photographic and video studio is available to produce content for the needs of the business.

What decisions I can make

Indirect management of cost centre budgets.
Prioritisation of team outputs.
All decisions related to the management and leadership and development of your category team within the PI department.
Implementation of new ways of working to enable an efficient operation.
Allocation and briefing of content requirements into Bradwell Media to support the delivery of content plans.
Refuse and approve product content provided from suppliers.

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