Customer Support Specialist - Exmouth
Customer Support Specialist
Competitive Salary + Great Benefits, Training & Progression!
This role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry. Provide service in a professional and courteous manner.
- Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
- Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
- Identify causes of and solve problems for customers within acceptable time standards
- Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties.
- Feedback to design and development to facilitate continuous product improvement
- Actively communicate ideas, thoughts and tips etc within the support department for discussion and consideration.
- Actively participate in meetings and discussions.
- React to changing priorities.
- Assist in the distribution of various forms of media for both existing and new customers.
- Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers.
- A good team player with the ability to work on own initiative
The individual will work closely with the Development and Sales teams
Technical/Professional Skills & Competencies:
- Strong customer service/people skills
- Problem solving
- Able to work as part of a team
- Tax and Accounting background.
- Good software skills.
If you think you'll be a good fit or would like to find out more please click apply now for immediate consideration!